IT-OT Infrastructure Engineer

Cynet Systems•Boulder, CO

About The Position

The IT-OT Infrastructure Engineer serves as the facility’s first point of contact for IT equipment and system issues and collaborates with suppliers and global teams to resolve them. The role manages IT/OT infrastructure for laboratories and GxP manufacturing equipment, including computerized systems in analytical labs, manufacturing environments, and industrial automation infrastructure. The engineer installs, configures, maintains, and monitors IT systems, software, hardware, servers, and personal computing devices. The role supports infrastructure performance and continuity through backup and monitoring services, automates routine tasks with scripting, troubleshoots complex issues, and implements known alternatives for system configuration and enhancement needs. The position also manages IT compliance requirements and project documentation, maintains security protocols, assesses compliance with organizational and regulatory standards, supports audits with global system managers, and documents solutions, processes, procedures, and configurations. The engineer works with security teams to address vulnerabilities and improve system security.

Requirements

Bachelor's degree from an accredited university or equivalent education.
At least 3 years of experience.
High subject matter knowledge in IT/OT operations and infrastructure.
Experience with GMP and/or GxP manufacturing technology.
Knowledge or experience working with GMP systems or equipment, especially 21 CFR Part 11 compliance requirements.
Experience managing IT-OT setups for laboratories and production facilities.
Ability to learn and implement compliance requirements after onboarding.
Basic understanding of IT networking and security.
Ability to handle complex tasks with few or no defined procedures.
Ability to select among known alternatives to solve problems within the area of expertise.
Experience operating, maintaining, and building infrastructure.
Experience installing, configuring, and maintaining IT/OT systems software and hardware.
Ability to collaborate effectively with colleagues locally and globally.
Ability to evaluate the appropriateness and effectiveness of solutions with minimal guidance.

Nice To Haves

Knowledge or experience working with PLCs and industrial automation.

Responsibilities

Manage and maintain IT/OT infrastructure for laboratories and GxP manufacturing equipment.
Oversee installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers and personal computing devices.
Ensure infrastructure operational integrity and performance by providing backup and monitoring services.
Automate routine tasks using scripting to improve efficiency and reduce manual intervention.
Troubleshoot and resolve complex issues with minimal guidance to maintain continuity of service.
Serve as the first point of contact for IT-related issues and work with global teams and suppliers in the US to resolve them.
Support computerized equipment and systems in analytical laboratories and manufacturing environments.
Support industrial automation infrastructure, including troubleshooting field devices and networked systems.
Provide technical support and apply subject matter expertise to resolve defined issues.
Evaluate and implement known alternatives for complex system software configurations and enhancements.
Document and communicate solutions and best practices to improve team knowledge and efficiency.
Implement and maintain security protocols to protect IT infrastructure and data integrity.
Conduct regular assessments for compliance with organizational and regulatory standards.
Support the development and maintenance of documentation for IT processes, procedures, and configurations.
Collaborate with security teams to address vulnerabilities and enhance system security measures.
Work with system managers on global teams during audits.
Manage IT-related compliance needs and documentation for projects.