Sr. IT Operations Specialist - Corporate Events & Executive Support

KLA•Milpitas, CA

30d•Onsite

About The Position

KLA's IT group supports business growth and productivity by connecting people, process and technology around the world. We work to improve the technology that drives our business to thrive and focus on empowering employee use of technology. This integrated approach to customer service, creativity and technological excellence enhances employee productivity, business analytics and process excellence. In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. The IT Operations Specialist is a highly visible role responsible for delivering exceptional technology experiences for executive leadership and corporate events. This individual serves as the primary technology owner for executive meetings, town halls, board meetings, leadership summits, and other high-profile corporate events while also providing white-glove technical support to senior executives. The ideal candidate combines strong technical acumen with outstanding communication and relationship management skills. Success in this role requires executive presence, sound judgment, attention to detail, and the ability to partner effectively with executive support personnel, business leaders, and technical teams across global regions.

Requirements

Bachelor’s degree in information technology, computer science, or related field, or equivalent professional experience.
5+ years of experience in IT operations, executive support, and audio/visual technology.
Demonstrated experience supporting senior executives for a fast-paced global enterprise.
Strong understanding of enterprise collaboration technologies, meeting room systems, audio/video platforms, endpoint devices, and Microsoft 365 services.
Experience planning and executing technology for high-profile corporate events.
Excellent troubleshooting and analytical skills with the ability to perform effectively under pressure.
Provide support outside standard business hours when required for corporate events and service interruptions.

Responsibilities

Provide outstanding white-glove technical support to senior executives
Serve as a trusted technology advisor for executive meetings, presentations, travel, and critical business engagements
Troubleshoot and resolve technology issues with urgency and professionalism
Manage executive technology readiness by proactively monitoring devices, applications, meeting room technology, and collaboration tools
Coordinate with administrative assistants and executive support teams globally to ensure a seamless technology experience
Handle sensitive and confidential information with the highest degree of discretion and professionalism.
Own end-to-end technology execution for corporate events, leadership meetings, town halls, customer briefings, and executive broadcasts
Develop and manage detailed “Run of Show” event plans, readiness checklists and audio/video systems setup and verification
Coordinate with internal stakeholders, vendors, facilities teams, and production partners to ensure flawless event execution
Conduct technology rehearsals, risk assessments, and contingency planning for high-visibility events
Provide onsite and virtual event support, serving as the primary escalation point for technology-related issues
Monitor event performance and implement continuous improvements to enhance the attendee and presenter experience
Drive incident resolution and problem management activities impacting executives and business-critical events
Create and maintain operational documentation, support procedures, and event standards
Identify opportunities for automation, process improvement, and service optimization
Collaborate with infrastructure leaders to proactively address issues
Track and report service metrics, event outcomes, and executive support performance