Executive IT Support Specialist

SpaceX • McGregor, TX

3d • Onsite

About The Position

SpaceX is seeking an Executive IT Support Specialist to provide world-class IT support to its executive team. The role is responsible for ensuring executives have reliable, state-of-the-art IT solutions. The successful candidate is self-directed, motivated, organized, results-driven, and an excellent listener and communicator.

The specialist provides high-level support for executive technology, resolves hardware, software, and network issues, and works with corporate IT, Applications, and Information Security teams. The role also involves designing, documenting, deploying, and supporting technology in executive offices and residences; providing audiovisual and conference support for meetings and events; handling sensitive information confidentially; and managing schedules. The position is onsite and may require extended hours, after-hours support, and weekend work.

Requirements

• High school diploma or equivalency certificate.
• At least 3 years of experience in enterprise IT support.
• At least 1 year of experience in executive IT support.
• Experience with Windows, OS X, iOS, or Android operating systems.
• Must work onsite; hybrid and remote work are not considered.
• Willingness to work extended hours and weekends when needed.
• Ability to lift 30 pounds unassisted.
• Must meet the stated U.S. government export-control eligibility requirements or be eligible to obtain the required authorizations.
• Excellent listening, oral, written, verbal, and phone communication skills.

Nice To Haves

• Bachelor's degree in computer science or engineering.
• Experience with Microsoft technologies, including Active Directory, Exchange, Outlook, ActiveSync, SharePoint, Microsoft 365, and Microsoft Teams.
• Experience with Google Workspace, Gmail, Calendar, Drive, and Google Meet.
• Experience with video conferencing hardware and software.
• Strong general computer technology skills.
• Knowledge of wired and wireless network technologies.
• Experience supporting an executive client group.
• Knowledge of emerging hardware and software technologies.
• Ability to prioritize executive support issues, exercise independent judgment on urgent matters, respond rapidly, and persist until problems are solved.
• Proactive approach to testing potential failure scenarios and considering edge cases.
• Can-do attitude and willingness to find solutions.

Responsibilities

• Provide high-level customer support, taking ownership of and following through on every interaction.
• Promptly resolve challenging hardware, software, and network escalations.
• Work with corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions support the executive team.
• Design, document, deploy, and support technologies used by executives in offices and residences.
• Provide audiovisual and conference support for onsite and offsite meetings, events, and presentations, including technical setup for executive sessions.
• Handle sensitive information with discretion and confidentiality.
• Manage schedules and provide after-hours and weekend support when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED