IT Support Specialist

City of Osage Beach•Osage Beach, MO

13d

About The Position

The IT Support Specialist supports, enhances, and maintains the City’s technology environment. Under the general supervision of the IT Director, this position provides intermediate technical assistance to employees and departments, troubleshoots systems and networks, assists with system administration, supports technology projects, and helps maintain the security, reliability, and performance of end-user and departmental technology systems. The role does not exercise supervision.

Requirements

Associate degree in IT, or a combination of education, training, and/or experience that qualifies the candidate as determined by the IT Director and approved by the City Administrator.
Proven experience as an IT Support Specialist or in a similar role.
Valid Missouri Driver’s License.
Knowledge or understanding of computer hardware, operating systems, and enterprise-level office software.
Ability to troubleshoot and problem-solve, including diagnosing complex technical issues.
Knowledge or understanding of cybersecurity best practices, endpoint security tools, and safe computing principles.
Strong customer service skills and ability to work effectively in a team-oriented environment.
Effective written and verbal communication skills, including documentation and clear user instruction.

Responsibilities

Provide initial technical support and advanced troubleshooting for hardware, software, and peripheral systems.
Install, configure, and maintain computers, printers, mobile devices, and specialized technology systems throughout the City.
Assist with administration and maintenance of computer networks, including switches, firewalls, wireless systems, and network monitoring tools.
Troubleshoot network connectivity issues, conduct root-cause analysis, and escalate complex issues when appropriate.
Maintain the IT asset inventory and track, update, and manage technology equipment throughout its lifecycle.
Implement, support, and enforce IT security policies; assist with deploying security tools and participate in cybersecurity awareness and protection efforts.
Monitor emerging cybersecurity threats and assist with preventative measures to protect City data and technology resources.
Provide user training, documentation, and guidance on systems, applications, security best practices, and new technologies.
Document incidents, solutions, system configurations, and procedures.
Collaborate with IT staff and departments on technology projects, upgrades, system implementations, and process improvements.
Perform other duties as assigned by the IT Director.