IT Support Specialist

Vector Atomic • Pleasanton, CA

13d • $80,000 - $120,000 • Onsite

About The Position

IonQ subsidiary Vector Atomic is seeking an IT Support Specialist to join its growing IT team. This hands-on role supports approximately 100+ employees and 350+ endpoints in a primarily Windows-based environment, with a smaller Linux footprint. The specialist provides Tier 2/3 support and takes end-to-end ownership of technical issues, while also contributing to endpoint administration, cloud productivity suite support, network maintenance, cybersecurity monitoring, and federal and industry compliance programs. The position is located in Pleasanton, California.

Requirements

• At least 3 years of professional IT support or systems administration experience in an enterprise environment.
• Strong Windows operating system troubleshooting and administration capabilities.
• Practical experience supporting Directory Services (Active Directory) and Group Policy.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless protocols.
• Hands-on experience with endpoint management, deployment tools, or RMM platforms.
• Strong analytical, communication, documentation, and customer-service skills.
• Ability to manage multiple priorities independently.

Nice To Haves

• A degree in Information Technology, Computer Science, or a related field; equivalent professional experience and demonstrated capabilities will also be considered.
• Experience administering enterprise cloud productivity and identity management platforms.
• Hands-on exposure to Linux administration and endpoint support.
• Familiarity with enterprise EDR and SIEM security logging solutions.
• Experience maintaining network switches, firewalls, and wireless access infrastructure.
• Familiarity with cybersecurity compliance frameworks such as NIST SP 800-171, CMMC, or DFARS, and standards for handling sensitive data.
• Practical knowledge of phishing-resistant MFA tokens and modern hardware security keys.
• Relevant industry certifications and demonstrated technical knowledge; certifications are not required.

Responsibilities

• Provide Tier 2/3 technical support primarily for Windows systems, alongside foundational support for Linux environments.
• Deploy, configure, troubleshoot, and maintain laptops, desktops, mobile devices, and peripherals.
• Support cloud productivity tools, user account lifecycles, authentication, and access controls.
• Maintain accurate IT documentation, asset management records, and standard operating procedures.
• Assist with directory services, central identity management, and group policy administration.
• Support enterprise Mobile Device Management (MDM), Remote Monitoring and Management (RMM), and unified endpoint management platforms.
• Troubleshoot local network infrastructure, including LAN, Wi-Fi, VPN, DNS, DHCP, VLANs, switching, and firewalls.
• Assist with IT infrastructure projects, network deployments, office moves, and technology upgrades.
• Assist with endpoint hardening, patch management, vulnerability remediation, and baseline security configurations.
• Support enterprise Endpoint Detection and Response (EDR) and Security Information and Event Management (SIEM) tools.
• Administer phishing-resistant Multi-Factor Authentication (MFA) technologies and hardware security keys.
• Assist with federal and industry cybersecurity compliance programs, including NIST SP 800-171 and CMMC, and collect evidence.
• Work with engineering, manufacturing, and general business teams to ensure secure, compliant operational workflows.

Benefits

• Platinum-level family medical, dental, and vision coverage.
• Health and dependent care Flexible Spending Accounts (FSA).
• Employer 401(k) contributions.
• 20 days of paid time off and 11 paid holidays.
• Paid parental leave.
• Fully stocked kitchen.
• Competitive compensation package including base salary, bonus, equity, and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed