IT Support Specialist

Zer04 Consulting • Dayton, OH

13d • Onsite

About The Position

Zer04 Consulting is recruiting an IT Support Specialist for a confidential employer in the Dayton, Ohio metro area. This mid-level Tier II role is 100% onsite and focuses on hands-on Microsoft 365 support, Windows desktop troubleshooting, endpoint deployment, and everyday connectivity issues. The successful candidate will independently investigate escalated problems and work directly with users onsite, as well as assist through remote support tools when needed. Limited travel and evening or weekend on-call support may be required. The role is full-time, direct hire, with an annual salary of $55,000–$65,000. Candidates must be authorized to work in the United States without sponsorship; employment-visa sponsorship and C2C arrangements are not available.

Requirements

• Approximately 2–4 years of relevant IT support experience, including Tier II or comparable escalated support.
• Strong hands-on Microsoft 365 support and administration experience.
• Current Windows desktop troubleshooting and endpoint deployment/imaging experience.
• Practical understanding of VPN troubleshooting and basic networking and Wi-Fi concepts.
• Ability to prioritize requests, own technical issues, and communicate with nontechnical users.
• Must be authorized to work in the United States without sponsorship.

Nice To Haves

• Familiarity with macOS or Linux desktop support.

Responsibilities

• Diagnose and resolve escalated Tier II issues involving user devices, software, Microsoft 365, and connectivity.
• Support Microsoft 365 users, including routine administration and troubleshooting.
• Configure, deploy, image, maintain, and troubleshoot Windows desktops, laptops, and peripherals.
• Troubleshoot VPN access, Wi-Fi, and basic network connectivity; escalate issues outside the role’s scope.
• Document resolutions and communicate clearly with users throughout the support process.
• Assist users in person and through remote support tools as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed