IT Support Specialist

Community Partnership for Child Development•Colorado Springs, CO

About The Position

The IT Support Specialist – Tier 2 provides technical support across CPCD locations, resolving escalated hardware, software, networking, and Microsoft 365 issues. The position administers user accounts, devices, and IT systems; supports network infrastructure; manages equipment deployment, maintenance, and inventory; documents technical solutions; and assists with staff training. The role collaborates with the IT Director, Tier 1 support, and vendors to maintain reliable, secure, and efficient technology operations. The position is scheduled for 40 hours per week and pays $25.48 per hour. CPCD operates Head Start and Early Head Start programs serving children and families throughout El Paso County, with classrooms in six school districts. The successful candidate must complete a post-offer, pre-employment physical examination, TB screen, background screen, and drug test, including marijuana screening.

Requirements

High school diploma or GED.
At least three years of IT support experience involving hardware, software, networking, and user administration platforms.
Proficiency troubleshooting Windows PCs, Windows Servers, iOS devices, printers, and peripherals.
Experience administering Active Directory and Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, licensing, and MFA.
Working knowledge of TCP/IP, DNS, DHCP, VLANs, firewalls, switching, and wireless networking.
Familiarity with IT management platforms, including Atera RMM, Hudu, Jitbit Helpdesk, Windows Group Policy, and Microsoft Intune.
Familiarity with Proofpoint email security, VoIP systems, Adobe Admin Console, and organizational applications.
Strong troubleshooting, documentation, customer service, and communication skills, with the ability to independently resolve escalated issues.
Ability to maintain equipment inventories and accurate records and protect confidential organizational information.

Nice To Haves

IT certifications are preferred.
Experience with Meraki and UniFi networking is preferred.
Experience with Apple Business Manager and Mosyle MDM or similar is preferred.
CompTIA A+ certification or equivalent demonstrated knowledge.
CompTIA Network+ certification or equivalent networking certification.
Experience supporting technology across multiple locations and working with vendors or internet service providers.
Experience using PowerShell for routine administration and troubleshooting.
Experience with Microsoft 365 device management and endpoint security tools.
Experience with AI prompts and leveraging various platforms to enhance solutions.

Responsibilities

Install, configure, troubleshoot, and maintain computers, operating systems, networks, software, printers, A/V equipment, and peripherals across CPCD locations.
Provide Tier 1 and Tier 2 technical support, resolve escalated issues, prioritize service requests, and document resolutions in Jitbit tickets and Hudu.
Deploy and manage laptops, desktops, and mobile devices, including equipment inventory, maintenance, and lifecycle tracking.
Maintain technical documentation, troubleshooting procedures, and knowledge resources using Hudu; assist with staff training and IT orientation.
Support technology installations at CPCD locations, including network equipment, wireless access points, and classroom technology.
Troubleshoot wired and wireless networking, including TCP/IP, DNS, DHCP, VLANs, switches, firewalls, and Meraki/UniFi infrastructure.
Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, user licensing, shared mailboxes, and permissions.
Manage Active Directory and Entra ID accounts, access permissions, multifactor authentication, and employee onboarding and offboarding.
Support endpoint management, security, and software deployment using Atera, Intune, Mosyle, and Proofpoint while following established security procedures.
Develop and maintain automated tasks, scripts, and workflows within the RMM platform to streamline IT operations and reduce manual tasks.
Coordinate mobile service plans, device assignments, billing, and carrier support.
Coordinate copier and printer maintenance, supplies, and vendor support through ACP.
Administer physical security door access accounts and permissions.
Manage Crexendo VoIP accounts, telephone assignments, and related configurations.
Assist with user access audits, security reviews, and compliance initiatives.
Maintain IT purchasing records, vendor invoices, and equipment procurement.
Support special IT projects and perform other duties assigned by the IT Director.

Benefits

Paid vacation time, paid sick time, and paid holidays and breaks for eligible employees working 25 or more hours per week.
Paid holidays include Memorial Day, Independence Day, Juneteenth, Presidents Day, and Martin Luther King Jr. Day.
Paid breaks include one week for spring break, one week for fall break, and two weeks for winter break.
Access to medical, dental, and vision insurance for eligible employees.
Flexible spending accounts.
Aflac supplemental insurance and voluntary life insurance.
Basic Life, Long Term Disability, and AD&D insurance paid by CPCD at no cost to the employee.
401(k) with traditional and Roth enrollment options and automatic enrollment in profit-sharing after one year of employment.
Tuition assistance after 60 days of employment: up to $4,000 per year for Early Childhood Education associate or bachelor’s degrees and up to $2,500 per year for other degrees related to employment at CPCD.
Employee Assistance Program providing six free counselor or therapist sessions per year.
Well-being program, including two hours of paid time per month for wellness activities.