IT Support Specialist

Lavelle Industries • Burlington, WI

9d • Onsite

About The Position

Lavelle Industries is seeking an IT Support Specialist to support its team and operations in Burlington, Wisconsin. The role provides technical support to employees, identifies opportunities for continuous improvement, streamlines processes, and develops standard work practices. The specialist also works closely with the Network Administrator to maintain and support network systems.

The position manages the organization’s helpdesk process, prioritizing urgent and important requests while responding to all requests promptly. It supports backups, Windows updates, and day-to-day security upkeep; helps sustain network health and implement upgrades; manages consignment inventories; and recommends equipment purchases. The successful candidate combines education and experience, communicates effectively with technical and nontechnical colleagues, and stays current with technology. The role requires on-site availability between 7 a.m. and 5 p.m., with intermittent availability for emergency support.

Requirements

• High school diploma required; an associate’s or bachelor’s degree in IT or a related field is preferred but not required, or equivalent experience.
• Demonstrated desire to learn and stay current with recent trends and technology.
• Experience installing, supporting, and troubleshooting Windows Servers, Microsoft Office Suite, and Active Directory.
• Experience with PC workstations, servers, laptops, printers, Cisco switching and routers, and a variety of smart devices.
• Ability to support users of Adobe, Creative Cloud, Solidworks, AutoCAD, miniTab, and Sage FA.
• Solid conceptual understanding of networking.
• Ability to communicate with personnel outside the IT department to investigate the root cause of issues and explain resolutions and troubleshooting in a manner suited to their technical knowledge.
• Willingness and availability to be on-site between 7 a.m. and 5 p.m. and intermittently available for emergency support.
• Must be eligible to be insured as an Authorized Driver under the company policy in force.
• Confident, autonomous self-starter who can handle multifunctional tasks while achieving desired results.
• Energetic, enthusiastic, responsible, and positive, including when facing obstacles.
• Collaborative and constructive relationship-building with customers, manufacturing staff, sales, and management.
• Strong work ethic combining initiative, process capability, and problem-solving.
• Persuasive and tactful when working with customers and pursuing company goals.
• Interpersonal skills and ability to develop and maintain strong relationships through technical knowledge, personality, and communication.
• Time-sensitive approach with regular follow-up.
• Organized and able to perform multifunctional tasks without adversely affecting results.

Nice To Haves

• Associate’s or bachelor’s degree in IT or a related field.
• Preferred experience with Linux RedHat, UniVerse, SQL Server, Cisco CUCM, ESXi, and vSphere.
• Ability to speak Spanish.

Responsibilities

• Manage and execute the organization’s helpdesk process, prioritizing urgent and important requests and responding to all requests in a timely manner.
• Communicate appropriately and effectively with internal and external customers, both in writing and orally.
• Identify helpdesk trends and propose or implement solutions to reduce recurring issues, including developing standard work, investigating and eliminating root causes, and planning projects.
• Remove obstacles by managing the technical resources available internally.
• Provide daily support for backups, Windows updates, and day-to-day security upkeep, and respond to issues as they arise.
• Manage consignment inventories to meet customer expectations and company goals.
• Recommend equipment purchases as needed.
• Work on projects with the Network Administrator to sustain network health and help implement upgrades and improvements.
• Keep up with technological trends and advances.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED