IT Operations Intern

arrivia • Phoenix, AZ

1d

About The Position

Join us this summer to gain hands-on experience in the engine room of a global travel technology company. At arrivia, our IT Operations internship is designed to give you real-world exposure to enterprise systems, moving beyond classroom theory into active technical support and engineering projects. You will work directly under the Director of Systems Engineering and alongside our Technical Project Managers and Microsoft 365 Engineers. This is an immersive role where you will see how a global infrastructure is maintained, secured, and scaled.

Requirements

• Currently pursuing a degree in Computer Science, Software Engineering, Cloud Computing, or a related technical field.
• A passion for troubleshooting and a genuine interest in how enterprise IT operations function.
• Comfort using generative AI tools (like Copilot, ChatGPT, or Claude) to assist with technical troubleshooting, script drafting (PowerShell/Python), or documentation.
• Strong problem-solving skills and the ability to work through complex technical issues.
• Excellent written and oral communication skills, as you will be collaborating with various technical and non-technical team members.

Nice To Haves

• Basic familiarity with Windows/Linux environments, Microsoft 365, or cloud fundamentals (Azure) is preferred.

Responsibilities

• Assist our engineering team with Microsoft 365 environment management, including user access and identity support.
• Work alongside our support teams to research, troubleshoot, and resolve hardware and software issues for our global staff.
• Collaborate across departments to assess system security and identify ways to improve operational efficiencies.
• Help organize and update internal technical guides and process documentation to support our scaling infrastructure.
• Assist in researching new tools or configurations to solve specific infrastructure challenges.

What This Job Offers

• Career Level: Intern