College Intern - IT Operations & Infrastructure

Tri Counties Bank • Chico, CA

21h • Onsite

About The Position

This position offers an hourly rate based on location. $18 for Chico, CA and $19 for Roseville, CA. We are seeking a technically inclined IT Operations & Infrastructure intern to support day-to-day IT operations within a corporate enterprise environment. The selected candidate will work directly within the IT department, contributing to: Service Desk Operations, Systems documentation, Application development, and Asset lifecycle management.

Requirements

• Working knowledge of: Windows 10/11 operating environments
• Active Directory fundamentals
• Microsoft 365 application suite
• SharePoint
• Ability to systematically troubleshoot technical issues using logical diagnostic methodologies.
• Demonstrated written communication skills with the ability to produce clear, concise technical documentation.
• Familiarity with Microsoft Power Platform, specifically Power Apps, or willingness to develop proficiency rapidly.

Nice To Haves

• Understanding of basic ITIL concepts such as incident management, service requests, and escalation workflows is a plus.
• Hands-on experience with ITSM or ticketing platforms, such as ServiceNow
• Exposure to IT asset management tools and inventory auditing processes.
• CompTIA A+ or Microsoft certification (obtained or in progress).
• Experience building or configuring applications within the Microsoft Power Platform.

Responsibilities

• Handle inbound Tier 1 support requests via phone queue, performing initial triage, diagnosis, and resolution of hardware, software, network connectivity, and account-related issues within defined SLA parameters.
• Troubleshoot and diagnose PC issues including OS errors, peripheral failures, application conflicts, and performance degradation; escalate unresolved incidents to Tier 2 per established escalation procedures.
• Provide on-site and remote end-user assistance, guiding users through technical issues and maintaining accurate ticket documentation in the IT service management (ITSM) system.
• Research, draft, and publish Standard Operating Procedure (SOP) documentation for repeatable IT processes, following established formatting and knowledge base standards.
• Migrate and rebuild existing web-based forms into Microsoft Power Apps, configuring data connections, form logic, and workflows within the Power Platform environment.
• Perform regular audits and updates of hardware and software records in the IT asset management (ITAM) system, ensuring accurate tracking of device status, assignments, and lifecycle stage.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed