Summer 2026 IT Operations Intern
About The Position
The IT Operations Intern will work closely with the IT Operations team to support and enhance the company’s technology in key business areas including e-commerce, store operations, and help desk services. This role will have a strong focus on analytics and continuous improvement, helping to monitor and analyze support performance using service level agreements (SLAs), key performance indicators (KPIs), and real-time dashboards. The intern will contribute to projects aimed at identifying operational trends, improving system efficiencies, and optimizing team workflows. Responsibilities may include assisting with ticket analysis to uncover root causes, evaluating support team performance, and developing insights to streamline IT operations. Interns will gain exposure to enterprise systems and tools while working in a collaborative environment committed to delivering exceptional customer support. Projects will be tailored to align with the intern’s strengths and career interests, offering meaningful opportunities to make an impact through actionable insights and operational improvements.
Requirements
- Currently enrolled in a Bachelor's degree as a Junior/Senior student, or recent graduate - Computer Science/Engineering, Cyber Security, Information Systems, or related field
- Previous retail experience preferred
- Positive attitude and willingness to learn
- Excellent communications skills and able to succeed in a team environment
- Demonstrated ability using Google Sheets or Microsoft Excel (i.e. ability to create charts, graphs, pivot tables, advanced formulas, statistical tools, etc.)
- Strong blend of analytical and creative problem-solving skills
- Detail Oriented
- Ability to work independently
Responsibilities
- Understand the role of systems and hardware supported by the IT operations team.
- Map out information flow across systems and identify processes and job
- Assist the IT operations team by triaging incoming tickets, resolving common technical issues, and escalating complex cases.
- Perform ticket analysis using our IT service management platform to identify recurring issues and root cause trends.
- Generate weekly and monthly reports to monitor SLA compliance, ticket volumes, and issue categories.
- Develop dashboards and visualizations to highlight performance insights and areas for improvement.
- Collaborate with IT Operations and Infrastructure teams to document and improve existing support processes.
- Participate in process reviews to identify inefficiencies and propose automation or policy enhancements.
- Support project-based work, such as improving user onboarding/offboarding workflows or upgrading documentation systems.
- Analyze help desk and infrastructure metrics to identify trends and recommend improvements to IT operations.
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What This Job Offers
Career Level
Intern
