IT Operations Support Intern

Horizon Hobby

1d•Onsite

About The Position

At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products! We are currently hiring an IT Operations Support Intern. This is a seasonal full-time, on-site position at our Champaign IL location. Working hours are Monday-Friday 8am-5pm. Internship will last roughly three months. Pay for this internship is $15-$18 an hour. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. The IT Operations Support Intern will support the IT operations team with their daily duties and assist management. They will gain hands on experience in technical support and IT operations. This role will provide exposure to real-world IT operations including but not limited to; ticket triage, user management, documentation and asset management.

Requirements

Currently pursuing a degree in Information Technology, Computer Science or a related field
Familiarity with Microsoft Windows
Knowledge of computer systems, networks and security concepts
Scripting, PowerShell, Batch, Low Code/No Code Development
Strong communication and documentation skills
Problem solving, attention to detail and the ability to multi-task
Able to work independently as well as on a team

Responsibilities

Assist with IT operations service desk ticket triage and documentation
Complete system user audits
Assist with asset management and hardware tracking
Build knowledge base articles for reoccurring issues
Work within Jira Service Management, Microsoft Entra ID, Microsoft 365 Management and Microsoft Active Directory
Adhere to company policies and procedures related to data security and confidentiality
Performs other duties as assigned within the scope of the position