IT Support Intern

DMA - DuCharme, McMillen & Associates, Inc. • Fort Wayne, IN

1d • Hybrid

About The Position

The Associate Support Analyst Intern will gain experience in account lockouts, password resets, answering phones, and routing trouble tickets. In addition, will gain experience in imaging, configuring, and setting up new workstations.

Requirements

• Currently pursuing Bachelor’s degree in Computer Science, Information Systems, Technology, or related field
• Proficient in Microsoft Windows 7 and Office
• Excellent customer service skills
• Excellent verbal and written communication skills

Nice To Haves

• Net + or A + Certification a plus
• Previous ticket/phone support system experience a plus

Responsibilities

• Monitor, review, and prioritize help desk requests
• Provides a timely one-on-one end-user problem resolution via telephone and e-mail
• Escalate complex Help Desk requests to the appropriate IT staff member
• Assist in workstation deployments
• Reset Password and unlock accounts
• Install approved applications
• Perform other duties as assigned

Benefits

• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package
• Multiple benefit plans, eligibility begins on day one of employment
• Culturally focused on work/life balance, and the overall wellness of our employees

What This Job Offers

• Career Level: Intern
• Number of Employees: 251-500 employees