IT Support Technician Intern

Datadog•Boston, MA

9h•Hybrid

About The Position

We're looking for IT support interns to join Datadog's Enterprise IT organization — the team responsible for managing the internal tools, systems, and services that keep Datadog running smoothly as we scale. As part of this team, you'll work alongside IT professionals to troubleshoot issues, support employee onboarding and offboarding, manage SaaS applications, and help maintain the infrastructure that internal teams rely on every day. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition, you will support software as a service (SaaS) solutions like Google Workspace, Slack, Zoom, Jamf, and more. The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. As an Enterprise IT Support intern, you will combine theoretical learning at your school with practical, hands-on experience in our IT Support team. Over the course of your internship, you will progressively take on more responsibilities while helping ensure our ever-growing user base has everything they need to do their job. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

Requirements

You are targeting a 2027 full-time start date
You are in the process of receiving/have a degree in IT, Communications, or a related field; or have equivalent experience
You are passionate about technology and eager to learn
You love working in a team and helping people
You have a basic understanding of computer hardware and software
You are curious about how things work and enjoy problem-solving
You want to gain experience in a fast-paced, high-growth startup environment
You have a positive attitude and are ready to learn from experienced team members
You are available to work full-time from the Datadog Boston office from following period: June 1, 2026 - August 21, 2026

Nice To Haves

Familiarity with macOS, iOS, or other Apple devices is a plus
Basic knowledge of Google Workspace or other SaaS applications is a plus

Responsibilities

Learn and assist in providing customer service and technical support for our employees
Shadow and support laptop deployment as part of onboarding and refresh cycles
Participate in new hire orientations to understand policies, best practices and services used within Datadog
Assist with general ticketing, account management, and basic troubleshooting under supervision
Help maintain hardware and software inventory
Contribute to documentation creation and maintenance
Observe and support unified communications setups in conference rooms and common areas
Participate in team meetings and knowledge-sharing sessions
Gain exposure to deployment and security-related projects
Develop skills in various SaaS tools and IT workflows

Benefits

Opportunities to work with teammates in-office and across the globe on meaningful challenges that will keep you thinking
Intradepartmental mentor and buddy program for in-house networking
In-person intern cohort and monthly company social events
An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
Relocation support and travel benefits
Unlimited snacks and drinks in our office; catered lunches on Monday, Wednesday, and Friday
Beautiful offices in convenient locations
competitive salary
healthcare
paid time off
benefits related to traveling and relocation