IT Support Technician

Scribe OpCo Inc dba Koozie Group•Red Wing, MN

2d•$24 - $27•Onsite

About The Position

If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. We’re looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going®! Overview for Facility Support & Desktop Technician: We are seeking a skilled and customer-oriented Facility Support and Desktop Technician to join our team. This role involves providing technical support in both in-person and remote environments and collaborating with manufacturing teams to address their technical needs. The ideal candidate will have experience working in a manufacturing facility and at least 5 years of hands-on experience in desktop support.

Requirements

At least 5 years of experience as a Desktop Technician or in a similar IT support role.
Proficiency in Windows and macOS operating systems.
Familiarity with Microsoft Office Suite.
Strong understanding of network fundamentals.
Experience with Active Directory, Group Policy, and remote desktop tools.
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Demonstrated commitment to high-quality customer service and support.
Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively.

Nice To Haves

A degree in Information Technology or a related field is preferred but not required.

Responsibilities

Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems.
Provide support for machinery interfaces, industrial automation systems, and other critical production technologies.
Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment.
Collaborate with vendors and service providers for repairs and upgrades.
Assist with site-related initiatives to ensure continuous up time for production manufacturing areas and facility activities.
Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
Configure, set up, and deploy desktop computers, laptops, and other IT equipment.
Address high-priority incidents promptly and efficiently to minimize downtime.
Maintain accurate records of hardware and software inventory, service requests, and technical issues. Document troubleshooting procedures and resolutions for reference.
Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users.