IT Support Technician

Shotover Systems•Boulder, CO

2d•Onsite

About The Position

We are seeking a hands-on hardware, software, and systems technician to support the day-to-day IT operations of our Boulder office and assist with always growing IT needs across our global teams. You will focus primarily on end-user support, device setup, system maintenance, troubleshooting, while improving our server infrastructure and working on custom projects/supporting our integration staff. Your initiative and organizational skills will keep user, server, and conferencing systems secure and performing well Tech-forward thinking, coding skills, and curiosity will enable you to take on interesting additional projects. There is opportunity for unique projects that could require work on the roof, in a hangar, or on aircraft for the right candidate!

Responsibilities

On-site Systems & Network Support
Assist with maintenance of internal systems and services
Monitor systems and networks and escalate issues as needed
Support routine updates, patches, and system health checks
Help maintain IT inventories, asset tracking, and software licensing records
Configure routers and switches
End-User & Desktop Support
Set up, configure, and maintain employee laptops, desktops, peripherals, and mobile devices
Assist employees with common software, hardware, and connectivity issues
Provide onboarding and offboarding IT support (account setup, equipment provisioning, access removal)
Use Jira to document issues, resolutions, and procedures, as well as track assets
Security & Compliance Support
Follow established IT security policies and procedures
Assist with access management requests (new users, role changes, removals)
Escalate security or compliance concerns to senior IT staff
Office and Facitilites IT
Assist with network cabling, workstation moves, and office equipment setup
Support printers, conference rooms, phones, and AV systems
Coordinate with vendors when required, under supervision