IT Support Technician

Armtec Defense Technologies•Camden, AR

About The Position

The IT Support Technician role at Armtec will primarily provide technical assistance and support end-users for hardware, software and network-related issues. This role involves troubleshooting problems, maintaining IT systems, and ensuring the smooth operation of the organization’s technology infrastructure.

Requirements

Proficient with Windows operating systems.
Familiarity with Microsoft Office 365.
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
Understanding of cybersecurity principles and data privacy.
1-3 years of experience developing services or service desk solutions.
Understanding of service and application delivery.
Experience working within a matrix team.
Hands-on experience in troubleshooting hardware, software, network, and communication services.
Highly customer focused with the ability to develop solid relationships at all levels within the organization.
Proven technical, analytical, and problem-solving abilities.
Highly self-motivated and directed.
Experience working both independently and, in a team-oriented, collaborative environment.
Excellent written and verbal communication skills, including formal presentations and working effectively with peers.
Advocate of standards and process improvement.
Operate with a methodical and patient approach when working multiple projects or tasks concurrently.
Ability to work under pressure with minimal supervision.
Associate or bachelor’s Degree in relevant IT discipline (i.e., cybersecurity or computer science).
Technical aptitude for learning IT principles.
MS Office Skills (Excel & Word) required.
Must be a US Citizen.
Must be able to obtain a secret clearance.

Nice To Haves

Familiarity with Active Directory a plus.
Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) a plus.
Knowledge of STIG/SCAP.
Knowledge and experience in vulnerability management, using Nessus/Tenable, Defender and/or Tanium is a plus.

Responsibilities

Respond to support tickets, phone calls, and emails to provide timely and effective solutions.
Install, configure, and troubleshoot hardware (e.g. desktops, laptops, printers) and software applications.
Maintain and update user accounts, permissions, and passwords within Active Directory.
Support end-user devices, mobile phones, and peripheral equipment.
Diagnose and resolve network connectivity issues, including VPN and wireless problems.
Escalate complex issues to higher-level IT staff or vendors when necessary.
Perform regular maintenance tasks such as updates, patches, and backups.
Document support activities, solutions, and processes with the ticketing system.
Assist with IT onboarding and offboarding procedures for employees.
Support and maintain audio-visual equipment and conference systems.