It Support Technician
About The Position
You will play a pivotal role in providing centralized support for standard computing devices, software, and a single point of contact for telephone and deskside support to the community. Support includes handling phone calls, electronically submitted questions, and walk-in customers requesting assistance with OIT services and desktop applications. Additionally, this position will support computer imaging, inventory management, computer ordering and installation, and providing standard technical support to partnership areas. In-depth troubleshooting skills are required to identify, diagnose, and resolve computer-related and telephone problems and to receive and process service requests. Great communication and customer service skills are necessary to match the outstanding service provided by this team and to meet the needs of end-users in a timely manner. The Service Desk provides centralized support for standard computing devices, software, and a single point of contact for telephone and deskside support to the community. Support includes handling phone calls, electronically submitted questions, and walk-in customers requesting assistance with OIT services and desktop applications. Additionally, this position will support computer imaging, inventory management, computer ordering and installation, and providing standard technical support to partnership areas. In-depth troubleshooting skills are required to identify, diagnose, and resolve computer-related and telephone problems and to receive and process service requests. Great communication and customer service skills are necessary to match the outstanding service provided by this team and to meet the needs of end-users in a timely manner.
Requirements
- In-depth troubleshooting skills are required to identify, diagnose, and resolve computer-related and telephone problems and to receive and process service requests.
- Great communication and customer service skills are necessary to match the outstanding service provided by this team and to meet the needs of end-users in a timely manner.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
