IT Support Intern

Deli Star Corporation•St. Louis, MO

20h

About The Position

At Deli Star, we manufacture fresh, never frozen protein solutions for food service applications. We are driven by our core values of Trust, Resilience, and Creativity and are proud of the work environment we've built. We are looking for an enthusiastic IT Intern to join our team. This is a fantastic opportunity to learn from an experienced IT team, gain hands-on experience in a fast-paced manufacturing environment, and help our employees do their best work! We are seeking a motivated and client-focused IT Intern to join our Technology team. In this hands-on role, you will serve as the first point of contact for our employees, ensuring they have the tools and access they need to be productive. You will gain valuable, real-world experience in IT service management, system administration, and technical troubleshooting.

Requirements

Education: Currently pursuing a degree or certification in Information Technology, Computer Science, Information Systems, or a related field.
Technical Aptitude: Basic understanding of computer hardware, operating systems (Windows OS, IOS), and networking concepts.
Customer Service: Excellent interpersonal skills with a patient, helpful attitude and a desire to solve problems for others.
Communication: Strong written and verbal communication skills, especially the ability to explain technical concepts to non-technical users.
Organization: Detail-oriented with the ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

Ticketing & Service Desk Management
Monitor the Queue: Actively monitor the IT ticketing system, ensuring all incoming requests are acknowledged in a timely manner.
Triage & Route: Categorize, prioritize, and assign tickets to the appropriate IT team members when escalation is required.
Documentation: Maintain accurate notes within tickets detailing the issue, troubleshooting steps taken, and the final resolution.
Basic End-User Support
Tier 1 Troubleshooting: Provide basic hardware and software support for desktops, laptops, mobile devices, and peripherals (printers, monitors, docking stations).
Workstation Setup: Assist with deploying new hardware and configuring workstations for new hires.
Software Assistance: Help users with basic Windows OS issues, Google Workspace apps, and standard business software.
Access Control & Identity Management
Account Provisioning: Assist with creating and modifying user accounts and system permissions for new hires and role changes.
Physical & Logical Access: Manage physical badge access requests, assist with password resets, and multi-factor authentication (MFA) setup/access for VPN.
Offboarding: Support the IT team in securely revoking access and recovering hardware when employees leave the company.
Redzone User Support
Platform Support: Act as the primary technical contact for users of the Redzone productivity software on the production floor.
Device Management: Troubleshoot and maintain the iPads used to run the Redzone application.
User Management: Assist with adding/removing Redzone users, resetting passwords, and addressing basic app usability questions.