Intern - IT, Helpdesk & Systems Support

Ametek, Inc.•Wayne, NJ

About The Position

The IT Intern supports day-to-day IT operations by assisting with helpdesk requests, basic workstation and peripheral troubleshooting, account and access lifecycle tasks, and assigned technical projects such as inventory updates, asset management, PC imaging/deployments, and documentation. This role provides hands-on exposure to enterprise IT practices (e.g., Microsoft Intune, Azure/Entra hybrid device join, backup/cybersecurity fundamentals) while building strong customer service, troubleshooting, and process-thinking skills.

Requirements

Prior helpdesk, desktop support, or customer-facing technical support experience.
Ticket-based troubleshooting, documentation, and follow-through.
Basic diagnostic approach (identify symptoms, attempt initial steps, validate resolution).
Experience with inventory/fixed-asset tracking and change activities.
Professional communication with end users and IT staff; ability to translate technical concepts into clear guidance.
Curiosity and continuous learning; willingness to shadow and take coaching.
Process awareness: recognize repeated issues and suggest improvements.
Familiarity with Microsoft 365 administration concepts (users, groups, permissions) and identity concepts (Azure AD/Entra).
Exposure to endpoint management tools (e.g., Microsoft Intune) and imaging/deployment workflows.
Basic networking knowledge (DNS, DHCP, Wi-Fi troubleshooting) and security fundamentals.
Experience writing or updating technical documentation (how-to guides, SOPs).

Nice To Haves

Knowledge of ServiceNow (preferred)
Familiarity with Microsoft Entra
Familiarity with Azure Active Directory
Familiarity with Active Directory
Networking Knowledge – basic troubleshooting for network issues
Software support – installing/upgrading/troubleshooting

Responsibilities

Perform start-of-day check-in tasks, including reviewing email/internal messages, monitoring the helpdesk ticket queue, and confirming priorities with the IT team.
Provide front-line helpdesk support for common requests such as password resets, basic software installation/troubleshooting, workstation issues, and end-user hardware/peripheral support.
Assist with account provisioning and de-provisioning activities per established processes.
Troubleshoot hardware issues; escalate issues appropriately and document resolutions.
Shadow senior staff on higher-complexity tickets when available; learn triage, escalation, and root-cause techniques.
Identify recurring issues, process gaps, and opportunities for automation or standardization; communicate findings to the team.
Support assigned technical projects including hardware/software inventory updates, fixed-asset logging/tracking, and preparing obsolete equipment for disposal.
Assist with PC imaging and deployments, including enrolling devices and supporting hybrid join activities (Intune/Azure/Entra, as applicable).
Support server room tasks such as cable management and assisting with equipment review/tagging to identify obsolete hardware.

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