Intern- IT Helpdesk

Sono Bello•Bellevue, WA

8d•$20 - $20•Hybrid

About The Position

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. This position is based on-site in the Greater Seattle Area. The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on experience with enterprise systems including Active Directory, Microsoft Intune, and endpoint management platforms. The intern performs structured operational tasks under supervision to improve the reliability, organization, and security of the IT environment while developing foundational helpdesk and systems administration skills. A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member can make a difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 100 locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation.

Requirements

Familiarity with Microsoft Office applications
Ability to learn new systems and technologies quickly
Basic troubleshooting and analytical skills
Strong written documentation skills
Currently pursuing or recently completed coursework in Information Technology, Computer Science, or related field preferred
0–1 years of relevant IT or technical experience preferred
Basic understanding of Windows operating systems and general IT concepts
Strong attention to detail and ability to follow structured processes
Organizational skills with the ability to manage multiple tasks
Interest in systems administration, endpoint management, or helpdesk operations
Regular and predictable attendance is an essential function of the job.

Responsibilities

Assist with maintaining Active Directory by identifying inactive computer and user objects, reviewing OU structure, and validating security group memberships
Support endpoint management efforts by auditing inactive or duplicate devices across platforms such as Intune, ConnectWise Automate, and ScreenConnect
Assist with device lifecycle management including enrollment into Microsoft Intune and validation of device compliance and configuration
Identify and support remediation of devices not properly joined to Azure AD under supervision
Review and improve internal IT documentation and knowledge base articles for clarity, accuracy, and usability
Assist with helpdesk system cleanup, including reviewing stale tickets and documenting recurring issues
Support IT asset inventory audits by validating deployed equipment and identifying discrepancies
Assist with organizing hardware, surplus equipment, and supporting center refresh activities
Document standard IT procedures and create step-by-step guides for routine support tasks
Additional duties as assigned