IT Helpdesk Support

WELL Health Diagnostic Centres•Toronto, ON

1d•Onsite

About The Position

WELL Health Diagnostic Centres is looking for a qualified IT Support Analyst to join our growing team of healthcare professionals! WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 50+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care. WELL Health Diagnostic Centres is a top employer of choice! We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry. We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.

Requirements

Diploma or Degree in Information Technology, Computer Science, or related field.
2+ years of IT Helpdesk or Desktop Support experience.
Experience supporting users in a healthcare or clinical environment.
Knowledge of healthcare applications and workflows.
Strong understanding of: Windows 11, Microsoft 365, Active Directory / Azure AD, Networking fundamentals, VPN and remote support tools.
Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or Freshservice.
Excellent troubleshooting and customer service skills.
Ability to prioritize issues in a fast-paced healthcare environment.

Nice To Haves

You bring a positive, professional attitude, enjoy working both independently and collaboratively, and treat everyone with respect, dignity, and kindness.
You’re curious, dependable, and take pride in keeping things running smoothly behind the scenes.

Responsibilities

Provide Level 1 and Level 2 IT support for desktops, laptops, printers, mobile devices, Phones, Faxes and peripherals.
Troubleshoot hardware, software, network connectivity, and application issues.
Respond to helpdesk tickets, phone calls, emails, and walk-up requests in a timely manner.
Install, configure, and maintain Windows operating systems and standard business applications.
Support Microsoft 365 environment including Outlook, Teams, OneDrive, and SharePoint.
Support healthcare applications such as EMR/EHR systems (e.g., OSCAR, Accuro, etc.).
Assist clinical staff with login/access issues, workflow troubleshooting, and application support.
Support integration and connectivity of medical devices and healthcare workstations.
Ensure uptime and reliability of systems used in patient care environments.
Manage user accounts, password resets, MFA, and access permissions through Active Directory/Azure AD.
Maintain endpoint security and ensure compliance with healthcare privacy regulations (HIPAA/PHIPA/PIPEDA as applicable).
Follow IT security protocols and escalate cybersecurity incidents when required.
Assist with device inventory management and asset tracking.
Document incidents, troubleshooting steps, and resolutions in the ticketing system.
Create and maintain IT support documentation and knowledge base articles.
Assist in onboarding/offboarding employees including hardware setup and account provisioning.
Participate in system upgrades, deployments, and IT projects.

Benefits

group medical benefits
external wellness platforms
competitive pay
extended health and dental benefits
paid time off
exclusive perks through Perkopolis with 5,000+ discounts
mentorship opportunities
continuing education support
training and development support
internal mobility
clear pathways for career growth
Accommodation is available on request for candidates taking part in all aspects of the selection process.