IT Helpdesk Support Specialist

Great Hire • Carson, CA

22h • Onsite

About The Position

We are seeking a reliable and customer-focused IT Helpdesk Support Specialist to support daily technical operations and ensure a high level of service for end users. This role will assist with resolving technical issues, onboarding new users, and helping the team manage increased ticket volume during a high-demand period.

Requirements

• Previous experience in IT helpdesk or technical support preferred.
• Familiarity with Tier 1 and Tier 2 support processes.
• Strong troubleshooting and communication skills.
• Ability to manage multiple requests in a fast-paced environment.
• Customer-service mindset with strong attention to detail.

Responsibilities

• Maintain established service levels and ensure timely resolution of user support issues
• Provide Tier 1 and Tier 2 helpdesk support for hardware, software, and account-related requests
• Troubleshoot and resolve common technical issues in a professional and efficient manner.
• Assist with user onboarding, including: Account provisioning, System and application access setup, Hardware preparation and deployment
• Support day-to-day IT operations and contribute to overall team responsiveness.
• Document issues, resolutions, and support activities within the ticketing system.
• Escalate complex issues when necessary to appropriate technical teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed