IT Helpdesk Support Specialist

Eridu AI • Saratoga, CA

2d

About The Position

We are seeking a reliable and customer-focused IT Helpdesk Support Specialist to join our team. In this role, you will serve as the first point of contact for technical support, assisting employees with hardware, software, cloud-based services, and video conferencing systems, including Microsoft Teams. The ideal candidate is a strong problem solver with excellent communication skills and a passion for delivering high-quality IT support.

Requirements

• 1–3 years of experience in IT support or helpdesk.
• Knowledge of Windows and/or macOS.
• Experience with Microsoft 365.
• Familiarity with video conferencing tools.
• Understanding of networking fundamentals.
• Experience with ticketing systems.
• Strong troubleshooting and communication skills.

Nice To Haves

• Degree in IT or related field.
• Certifications such as CompTIA A+, Network+, or Microsoft 365.
• Experience with Azure AD and Intune.
• Experience supporting conference room systems.

Responsibilities

• Provide first-level technical support for end users.
• Troubleshoot hardware, software, network, Microsoft 365, and video conferencing issues.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and conference room equipment.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot email issues (mail flow, mailbox access, shared mailboxes, distribution lists).
• Assist with password resets, MFA setup, and account security best practices.
• Provision and deprovision Microsoft 365 licenses and user accounts.
• Provide support for video conferencing platforms (e.g., Microsoft Teams, Zoom), including meeting setup and troubleshooting.
• Maintain and troubleshoot conference room systems (cameras, microphones, displays, Teams Rooms/Zoom Rooms).
• Maintain and troubleshoot OneDrive/SharePoint file access and sync issues.
• Document issues and solutions in the ticketing system.
• Escalate complex issues when necessary.
• Assist with onboarding/offboarding users.
• Maintain inventory of IT assets.
• Follow IT policies and security best practices.

Benefits

• The starting base salary for the selected candidate will be established based on their relevant skills, experience, qualifications, work location, market trends, and the compensation of employees in comparable roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed