IT Helpdesk

Barry-Wehmiller•Carrollton, TX

4d•Hybrid

About The Position

When you join Design Group as a Service Desk Analyst, you are joining a team that will challenge you and position you for growth. In this role, you will work with a team of industry experts to help the world’s leading companies solve their most difficult problems. You will partner with seasoned leaders, technical specialists, and subject matter experts to deliver the highest quality solutions to our clients with consistency and accuracy.

Requirements

A minimum of 5 years of experience providing PC support in a corporate environment
Knowledge of PC repairs and PC builds
PC configuration/troubleshooting skills
The ability to identify potential process improvements
Strong communication, interpersonal, analytical, and organizational skills
The ability to work with minimal supervision and successfully execute multiple project responsibilities
50% travel to support additional offices, and for training, seminars, forums, and conventions

Nice To Haves

An associate’s or bachelor’s degree
CompTIA A+ Certification or a Microsoft MCP Certification
Training in Microsoft Office and Windows Operating Systems

Responsibilities

Provide PC hardware/software, PC peripherals, network, voice systems and business applications support for the 1500+ global professionals of Barry-Wehmiller Design Group
Diagnose client requests and determine the course of action for resolution or escalation
Create and maintain user network accounts and login scripts
Provide new user orientation
Utilize KACE to support the service desk environment and lead KACE system management
Identify IT automation and self-service options
Provide clear, customer-focused communication
Successfully execute multiple project responsibilities
Make an impact day-to-day with your skills and expertise, strengthening that relationship with our clients and team

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