IT Helpdesk Technician

York Space Systems • Greenwood Village, CO

21h • Onsite

About The Position

York Space Systems is seeking an IT Helpdesk Technician to serve as the primary owner of the service desk function, managing the full lifecycle of incoming requests through JIRA with a focus on high-autonomy resolution and triage. As a proactive individual contributor, they provide expert-level support to on-site end-users while driving the continuous improvement of our Entra ID and Intune ecosystem. Beyond day-to-day support, they are responsible for identifying process gaps, authoring technical documentation, and executing infrastructure projects that enhance departmental efficiency and security.

Requirements

• 4+ years of Helpdesk experience within windows based environments
• Advanced proficiency in Windows 10/11 and the Microsoft 365 ecosystem.
• Proven track record of taking initiative to identify and resolve systemic technical debt without direct supervision.
• CompTIA Network+, Security+, or Microsoft Role-based certifications (e.g., MD-102: Endpoint Administrator).
• Exceptional ability to translate complex technical concepts into clear documentation and user-facing instructions.
• A self-motivated "operator" mindset with the ability to manage the day-to-day needs of an on-site office independently.
• Willingness to work full-time in office at our Greenwood Village, CO location.
• US Citizenship
• Must have permanent authorization to work in the United States.

Nice To Haves

• Experience using PowerShell or Microsoft Graph to automate user provisioning/deprovisioning.
• Understanding of NIST, CMMC, or similar cybersecurity compliance standards.
• Experience managing iOS devices via Intune or similar MDM platforms.

Responsibilities

• Manage and optimize the JIRA Service Management queue; provide expert-level resolution for complex Tier II/III issues and establish escalation workflows.
• Maintain on-site hardware lifecycle (laptops, desktops, peripherals, and conference room tech) and ensure 100% uptime for local office connectivity.
• Administer and optimize Microsoft 365, Entra ID, and Intune; manage modern endpoint deployment via AutoPilot and enforce compliance through Conditional Access policies.
• Identify repetitive manual tasks and develop PowerShell or automation workflows to increase departmental efficiency.
• Author and maintain a comprehensive internal knowledge base, standard operating procedures (SOPs), and asset configuration documentation.
• Ensure all endpoints meet security baseline requirements, including patch management, disk encryption, and identity protection.
• Provide limited after-hours and weekend operations support for business-critical emergencies.

Benefits

• 100% employer-paid medical, dental, and vision insurance (subject to spousal surcharge).
• Company holidays, floating holidays, and sick time.
• Unlimited PTO.
• Generous 401(k) match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed