IT HELPDESK TECHNICIAN

ANTHONY L JORDAN HEALTH CORPORATION • City of Rochester, NY

8h

About The Position

The IT Helpdesk Technician, under the guidance of the IT Systems Manager, serves as the primary point of contact for all IT-related requests. This role provides administrative and coordination support for IT operations, including ticket intake, basic troubleshooting, device preparation, inventory management, and vendor coordination to ensure efficient and timely resolution of user issues and continuity of operations. This opportunity is ideal for someone looking to apply their specialized experience and education in an environment where they can make a significant impact on patients' quality of life.

Requirements

• High school diploma or equivalent required.
• Basic knowledge of Windows and Microsoft 365.
• Basic troubleshooting and ticketing workflows.
• Customer service and communication skills.
• Basic hardware, software, printer, and peripheral support.
• Device setup, imaging, and inventory tracking.
• Understanding of escalation procedures and vendor coordination.
• Basic Microsoft 365 and endpoint support.

Nice To Haves

• Prior help desk or customer service experience preferred.

Responsibilities

• Manage IT support requests efficiently and accurately to ensure timely resolution and minimal disruption to operations.
• Prepare, deploy, and maintain IT equipment in accordance with organizational standards.
• Maintain IT inventory and asset records in a complete and audit-ready manner.
• Effectively manage vendor coordination and external support activities to support timely issue resolution.
• Address after-hours support needs in accordance with established procedures.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 403b retirement plan
• Professional Development allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED