IT Helpdesk Technician

Anthony L. Jordan Health Corporation•Rochester, NY

19h•Onsite

About The Position

The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y. Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems Manager, is primarily responsible for serving as the primary point of contact for all IT-related requests and provides administrative and coordination support for IT operations. This role is responsible for ticket intake, basic troubleshooting, device preparation, inventory management, and vendor coordination to ensure efficient and timely resolution of user issues and continuity of operations. If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients’ quality of life, please consider our IT Helpdesk Technician opportunity.

Requirements

High school diploma or equivalent required
Basic knowledge of Windows and Microsoft 365
Basic troubleshooting and ticketing workflows
Customer service and communication
Basic hardware, software, printer, and peripheral support
Device setup, imaging, and inventory tracking
Escalation procedures and vendor coordination
Basic Microsoft 365 and endpoint support

Nice To Haves

Prior help desk or customer service experience preferred

Responsibilities

IT support requests are managed efficiently and accurately to ensure timely resolution and minimal disruption to operations
IT equipment is prepared, deployed, and maintained in accordance with organizational standards
IT inventory and asset records are maintained in a complete and audit-ready manner
Vendor coordination and external support activities are managed effectively to support timely issue resolution
After-hours support needs are addressed in accordance with established procedures