IT Helpdesk Technician

Prime Communications Wireless Services • Sugar Land, TX

1d • Onsite

About The Position

We are seeking a motivated and customer-focused IT Helpdesk Technician to join our team in a fast-paced, in-office environment supporting over 2,000 retail locations nationwide. This is an excellent opportunity for someone beginning their IT career who is eager to gain hands-on technical experience and grow within a dynamic support environment. The ideal candidate will have strong communication skills, a willingness to learn, and the ability to troubleshoot a wide range of technical issues.

Requirements

• Basic knowledge of computers and operating systems
• Basic knowledge of mobile devices and peripherals
• Basic knowledge of networking fundamentals
• Strong problem-solving and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to work efficiently in a fast-paced, high-volume support environment
• Team-oriented mindset with a willingness to learn and grow
• Strong attention to detail and organizational skills

Nice To Haves

• Previous helpdesk, call center, or customer service experience
• Exposure to retail or multi-location IT support environments
• Familiarity with ticketing systems and remote support tools
• Understanding of basic networking concepts and hardware troubleshooting

Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems
• Troubleshoot and resolve issues related to: PCs, printers, and peripheral devices, iPads and mobile devices, Payment terminals (Link 2500, Lane 7000)
• Perform network troubleshooting including: Wi-Fi connectivity, Routers and switches, ISP-related issues
• Support store technologies including: Security camera systems, IP-based safe locks, Smart thermostats
• Accurately document issues, troubleshooting steps, and resolutions in the ticketing system
• Escalate complex technical issues to senior IT staff or external vendors when necessary
• Assist with new store setups, device provisioning, and technology rollouts
• Collaborate with team members to ensure timely issue resolution and excellent customer support
• Maintain professionalism and strong communication while handling high-volume support requests

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed