IT Helpdesk Technician

Integrated Pain Management Medical Group, Inc.•Walnut Creek, CA

5d•$27 - $35•Onsite

About The Position

The IT Help Desk technician will be mainly responsible for managing the help desk ticketing system. Other duties will include inventory control and management, shipping and packing, answering the emergency help-desk phone line, assisting with Tier 1 ticket resolution, and assisting the IT team in projects and daily operations as needed. Customer service skills are a must as this role will have direct interaction with our internal staff/customers. The overall majority of the help desk technician’s job duties and responsibilities will be conducted at the Walnut Creek office location; however, travel will be required from time to time.

Requirements

Highschool Diploma or GED
Excellent Customer Service
1 year in IT
Familiarity with cloning/imaging software for desktops/laptops
Hands on experience providing level 1 support
Basic knowledge of Active directory or similar user management technology
Ability to quickly diagnose technical problems in person or remote
ability to manage multiple projects
Ability to lift 50 pounds
Understanding of general networking administration and Windows-based PC troubleshooting
Ability to manage/administer ticketing systems
Windows Operating Systems knowledge
Understanding of basic hardware (Laptop/Desktop/hardware peripherals)

Nice To Haves

A+ Certification
Citrix Xen Desktop experience
Mac experience

Responsibilities

Help and assist IT staff as needed
Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage
Track statistics on issue and problem resolutions
Work with systems and network teams to resolve customer issues
Answer help desk phone line and triage issues as needed
Ensure duties are delegated properly and tasks are complete on time
Asset management, shipping and tracking