IT Helpdesk Technician
About The Position
Ludlum Measurements, Inc. is seeking a driven and personable IT Helpdesk Technician to support our operations in Sweetwater, TX. This entry-level position is ideal for a problem-solver eager to launch a career in IT. You will serve as the primary point of contact for our organization's technical needs, handling day-to-day support for hardware, software, and connectivity issues. We provide comprehensive on-the-job training, allowing you to learn enterprise-level IT practices, including Active Directory, virtualization, and security environments. We value a problem-solving mindset and strong communication skills over prior technical experience.
Requirements
- High school diploma or equivalent required
- Ability to manage multiple tasks and meet deadlines
- Strong communication and problem-solving skills
- Must be reliable and extremely trustworthy.
- Ability to maintain confidential and meticulous records.
Nice To Haves
- Experience with help desk ticketing systems is a plus.
Responsibilities
- Operating Systems: Familiarity with Windows 10/11 and Microsoft 365.
- Hardware & Peripherals: Basic knowledge of troubleshooting PCs, laptops, and office printers.
- Networking: knowledge of IP, DNS, and Wi-Fi connectivity.
- Communication: Ability to explain technical concepts to non-technical users.
- Problem-Solving: A "can-do" attitude and patience when assisting others.
- Ticketing: Experience with help desk ticketing systems is a plus.
- Perform other related duties as assigned
Benefits
- Health, Dental, and Vision Insurance
- Life Insurance
- 401(k) with company match
- Paid time off and holidays
- Flexible Spending Account
- Opportunities for professional growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
