IT Helpdesk Technician

Traeger Grills • Salt Lake City, UT

3d

About The Position

Traeger is looking for an IT Helpdesk Technician to provide frontline technical support across our corporate environment. This role blends traditional desktop/end-user support with hands-on device management (Intune/Kandji-IRU) and audio/visual systems support for conference rooms, event spaces, and office A/V equipment. This person will be the first point of contact for employees experiencing technical issues and a key contributor to keeping our device fleet secure, up to date, and running smoothly.

Requirements

• 2+ years of hands-on IT helpdesk / desktop support experience
• Working knowledge of Microsoft 365, Azure/Entra ID, and general Windows/macOS administration
• Experience with MDM tools, ideally Microsoft Intune and Kandji (IRU), or comparable platforms (Jamf, Workspace ONE)
• Comfort with A/V equipment: setup, firmware updates, and troubleshooting for conferencing/sound systems
• Strong troubleshooting mindset — able to diagnose issues methodically and communicate clearly with non-technical users
• Solid understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi basics)
• Excellent customer service and communication skills; patient and personable under pressure
• Ability to lift/move IT and A/V equipment as needed

Nice To Haves

• Associate's or Bachelor's degree in IT, Computer Science, or related field (not required — equivalent experience is valued)
• Relevant certifications: Microsoft MD-102, CompTIA A+/Network+, or similar
• Experience supporting a hybrid on-prem/cloud environment
• Familiarity with IT ticketing/service management systems
• Basic scripting/automation experience (PowerShell) for repetitive tasks

Responsibilities

• Provide Tier 1/2 helpdesk support for hardware, software, and network issues via ticketing system, phone, and in-person
• Administer and support end-user devices (Windows and macOS) using Microsoft Intune and Kandji (IRU) for enrollment, policy deployment, compliance, and remote management
• Support Microsoft 365 / Azure AD (Entra ID) administration: user provisioning, licensing, group policy/conditional access basics, password/MFA resets
• Manage and troubleshoot A/V systems in conference rooms and shared spaces, including: Firmware/software updates for sound systems, video bars, displays, and conferencing hardware (e.g., Zoom Rooms, Teams Rooms, Poly/Logitech devices); Setup, testing, and troubleshooting for meetings, town halls, and company events; Maintaining an inventory of A/V equipment and coordinating repairs/replacements
• Image, configure, and deploy new laptops/desktops and manage asset lifecycle (onboarding/offboarding)
• Document recurring issues, contribute to internal knowledge base articles, and identify opportunities to automate or improve support processes
• Escalate complex issues to Tier 2/3, Networking, or DevOps/Infrastructure teams as needed, with clear documentation
• Support basic networking troubleshooting (Wi-Fi, VPN, printers, conference room connectivity)
• Assist with physical office IT needs: workstation setup, peripheral troubleshooting, cabling, and equipment moves

Benefits

• Full medical/dental/vision package to fit your needs
• 401k to help you plan for the future
• Tuition reimbursement
• Individual professional development programs & initiatives to help you grow professionally
• Great discounts on all things Traeger

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree