IT Helpdesk

BTI Solutions•San Jose, CA

About The Position

The IT Helpdesk role is responsible for installing and configuring hardware and software components, troubleshooting issues, and providing support to users. This position involves managing technical documentation, conducting backups, performing asset management, and ensuring systems are up-to-date and compliant with safety standards. The role requires establishing good relationships with colleagues and other departments.

Requirements

2+ years of experience in computer networks and systems maintenance.
Forman deployment experience
Ansible experience
RHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support
Asset Management experience
Excellent written and verbal communication skills.
Good interpersonal skills.
Attention to detail.
Good problem-solving skills.

Nice To Haves

A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.

Responsibilities

Installing and configuring hardware and software components to ensure usability.
Rack and stacking Server, lifting up to 50lb weight.
Troubleshooting hardware and software issues.
Ensuring electrical safety standards are met.
Repairing or replacing damaged hardware.
Upgrading the entire system to enable compatible software on all computers.
Install and configure systems which support infrastructure and/or R&D activities.
Develop and maintain installation and configuration procedures.
Performing tests and evaluations of new software and hardware.
Providing support to users and being the first point of contact for error reporting.
Establishing good relationships with all departments and colleagues.
Conducting daily backup operations.
Managing technical documentation.
Operations and Support Asset Management, includes 4 physical asset audits per year.
Need to track inventory any time.