IT Helpdesk

BTI Solutions•San Jose, CA

2d•Onsite

About The Position

The IT Helpdesk role involves installing and configuring hardware and software, troubleshooting issues, and providing support to users. This position is the first point of contact for error reporting and requires establishing good relationships with all departments. The role also includes managing technical documentation, performing daily backup operations, and conducting asset management, including physical asset audits and inventory tracking.

Requirements

2+ years of experience in computer networks and systems maintenance.
A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.
Forman deployment experience
Ansible experience
RHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support
Asset Management experience
Excellent written and verbal communication skills.
Good interpersonal skills.
Attention to detail.
Good problem-solving skills.

Responsibilities

Installing and configuring hardware and software components to ensure usability.
Rack and stacking Server, lifting up to 50lb weight.
Troubleshooting hardware and software issues.
Ensuring electrical safety standards are met.
Repairing or replacing damaged hardware.
Upgrading the entire system to enable compatible software on all computers.
Install and configure systems which support infrastructure and/or R&D activities.
Develop and maintain installation and configuration procedures.
Performing tests and evaluations of new software and hardware.
Providing support to users and being the first point of contact for error reporting.
Establishing good relationships with all departments and colleagues.
Conducting daily backup operations.
Managing technical documentation.
Operations and Support Asset Management, includes 4 physical asset audits per year.
Need to track inventory any time.