IT Helpdesk Internship

Wipfli Advisory LLC•Eau Claire, WI

3d•Remote

About The Position

At Wipfli, people count. At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.

Requirements

Currently pursuing a Bachelor’s degree in Information Technology, Business, or a related field, with at least Junior standing preferred.
Minimum 3.0 GPA.
Prior work experience with computer systems or help desk support.
Strong organizational skills with the ability to plan, prioritize, and manage multiple tasks effectively.
Ability to work independently and collaboratively in a team environment.
Demonstrated ability to navigate ambiguity and approach challenges with flexibility and creativity.
Excellent written, verbal, and presentation skills.
Proficient in Microsoft Office, Windows OS and related productivity tools.
Must be legally authorized to work in the United States on a full-time basis upon hire. The firm will not consider candidates who require current or future employment visa sponsorship (such as H-1B).

Responsibilities

Provide excellent customer service support (both on-site and remote) to Firm associates for basic hardware and software issues in accordance with established IT policy, process and procedures.
Record all actions, communications, and resolutions for issues being investigated in appropriate systems.
Acquire and maintain knowledge of Firm systems and support policies and procedures.
Review and maintain documentation and knowledge base articles.
Participate in process improvement initiatives across the HelpDesk and on projects.
Handle contentious situations and calls with discretion and professionalism.