IT Helpdesk Analyst

Momentus Space•San Jose, CA

2d•Onsite

About The Position

Momentus is seeking an IT Helpdesk Analyst to support our rapid growth and mature our IT operations. In this role, you will work with the internal IT team, Momentus employees, and third-party vendors to build, configure and manage corporate and operational mission IT infrastructure, generate process documentation to standardize operations, and work with our business unit customers with a continuous improvement mindset. In doing so, you must think critically about how IT supports business operations, constantly striving to deliver a customer-focused service.

Requirements

Ability to work independently in a fast-paced environment while managing multiple projects simultaneously
Broad experience administering corporate IT environments locally and, in the cloud (Azure cloud infrastructure, Microsoft O365, SaaS applications)
Foundational Network Skills that include cabling, racks, switching, firewalls, wireless and diagnostic tools
General understanding of Government IT Security requirements (CMMC, NIST 800-171, Centers for Internet Security (CIS) etc.)
Receive outline of work from management, then determine and apply the tools/resources necessary to achieve the department’s business objectives, projects and timelines
Maintain professional work ethic, appearance, and communication style on the telephone, via email and in-person
Demonstrate flexibility, troubleshooting skills, attention to detail, and ability to work in an interrupt-driven environment
Exhibit punctuality and reliability on the job
Excellent written and verbal technical communications skills

Nice To Haves

Manufacturing, Electronic, or Aerospace industry background
Prior startup experience
Previous experience working on DoW and other USG development and deployment programs
Ability to hold and maintain a USG Security Clearance

Responsibilities

Provide timely technical support for a variety of break-fix work in response to end-user requests via hands-on effort within our headquarters office or through telephone to our remote users
Create, track and escalate user work requests, thoroughly documenting issues and closing tickets within the automated work order ticketing system.
Provide feedback to IT leadership periodically to ensure effective solutions are implemented
Onboard new hires to Momentus and participate in the IT portion of the onboarding process
Develop and implement documented processes in a planned and coordinated way in line with departmental procedures and industry standards.
Handle and bring to closure escalated issues identified by business users and/or other IT staff.
Determine whether issues can be worked internally or need to be referred to external vendor support
Provide support for internal and external audit/assessor/penetration testers.
Ensure that technology is used to automate and streamline processes and procedures whenever possible