IT Helpdesk Intern

Gemma Power Systems•Glastonbury, CT

4d•Onsite

About The Position

Gemma Power Systems is seeking an Information Technology (IT) Helpdesk Intern to provide frontline support for end-users, ensuring seamless IT operations across our construction sites and corporate offices. Our IT department is committed to delivering high-quality technical support, implementing IT solutions, and enhancing business functions through effective technology management. Our IT team is committed to enabling seamless operations by supporting, implementing, and enhancing core business functions both in the field and at Gemma’s home office. We are looking for a proactive, customer-focused individual who thrives in a fast-paced environment, enjoys problem-solving, takes accountability, and has a strong desire to further develop their technical knowledge. As an IT Helpdesk Intern, you will act as one of Gemma’s IT resources at our home office while also providing remote and on-site support to project locations. You will be responsible for helping to support end-users and ensure the smooth operation of technology systems. This role requires knowledge of hardware, software, networking, and infrastructure.

Requirements

Currently pursuing a degree in Information Technology, Computer Engineering, or a related field.
Familiarity with Windows Environments, networking protocols, and IT infrastructure.
Ability to diagnose & resolve IT issues swiftly and effectively.
Possesses an understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs, routing, and switching.
Familiarity with Microsoft 365, Azure Active Directory, and Intune device management.
Adheres to policies & procedures as documented for IT-related activities.
Effective communication, time management, and independent problem-solving skills.
Must possess excellent verbal & written communication skills.
Strong organizational skills with a high attention to detail.
Strong interpersonal skills and ability to work well within a team.
Punctual and reliable with a commitment to daily attendance.
Ability to maintain confidentiality of sensitive company information.
Must be self-driven and adaptable.

Nice To Haves

Hands-on experience with Cisco, Cisco Meraki, and/or Ubiquiti networking equipment is a plus.
Previous work or intern experience in an IT helpdesk or IT support role is a plus.

Responsibilities

Helpdesk & End-User Support: Serve asapoint of contact for IT-related issues via ticketing system, phone, and in-person support.
Troubleshoothardware, software, and network problems, ensuring timely resolution to minimize downtime.
Assist users with Microsoft 365 applications, including Teams, Outlook, SharePoint, and OneDrive.
Provide support for VPN, remote desktop connections, and mobile device configurations.
Maintain documentation of troubleshooting steps, resolutions, and user guides for common IT issues.