Intern - IT Support

Magna International•Southfield, MI

1d•Hybrid

About The Position

An IT Support Intern provides foundational technical assistance within the IT department, helping to maintain and troubleshoot hardware, software, and network systems. This role offers hands-on experience and exposure to real-world IT operations, making it ideal for students pursuing degrees in computer science, information systems, or related fields.

Requirements

High School Diploma
Currently pursuing a degree in Computer Science, Information Systems, Software Engineering, or a related field.
Proficient Computer knowledge and skills, Microsoft Office (Word, Excel, PowerPoint)
Professional Communication skills (written and verbal)

Nice To Haves

Ability to review current IT audit controls and determine methods to automate data collection and processing.
Strong knowledge of AI models and the ability to create processes and automations to streamline IT workload.
Strong verbal and written communication skills.
Self-motivated and service-oriented with a strategic mindset.
Ability to work independently and collaboratively in a team environment.
Basic understanding of A/V integration and installation is a plus.
Strong understanding of Microsoft Copilot agents.
Familiarity with Microsoft Office Suite and basic troubleshooting tools.
Exposure to Active Directory, network infrastructure, and IT ticketing systems.
Experience with scripting (e.g., PowerShell, Bash) and database management is beneficial.

Responsibilities

Respond to and resolve user-submitted tickets for hardware, software, and network issues.
Assist in configuring and deploying new employee workstations, including computers, monitors, and peripherals.
Install, update, and patch applications and operating systems to ensure security and functionality.
Involvement in IT Security audits including ITGC, IATC and Tisax.
Process automation through use of scripting or AI.
Use of Microsoft Copilot agents to automate daily IT tasks and reduce manual workload.
Troubleshoot connectivity problems and help users access network resources.
Maintain accurate records of IT assets including hardware, software licenses, and mobile devices.
Create user-friendly guides and document technical processes for internal use.
Assist with user account management and implementation of basic security protocols.
Contribute to ongoing IT projects such as system upgrades, data migrations, and technology rollouts.