IT Operations Engineer I

Weber Metals, Inc.•Paramount, CA

2d•$74,800 - $92,400

About The Position

The IT Operations Engineer is responsible for installing, configuring, operating, and maintaining systems hardware, application deployments, and related infrastructure supporting Weber Metals’ local and remote operations. The role manages multiple IT projects that support business technology needs, including information management and functional business operations. It supports the efficient operation of the company’s network, servers, databases, storage, engineering systems, and client computer equipment, including monitoring and diagnosing network and hardware problems and serving as a liaison between systems personnel and end users. The engineer applies technical expertise to maintain reliable system performance and deliver projects and configured equipment on time and within budget. This position reports to the IT Operations Manager and participates in the after-hours support team and security incident response team.

Requirements

Must comply with ITAR and EAR residency requirements; applicants must be U.S. citizens or permanent residents.
A solid understanding of and experience using ITIL, ITSM, or MOF-based best-practice processes to enable and optimize IT services in support of business requirements.
Ability to recommend effective solutions to problems or issues using judgment consistent with standards, practices, policies, procedures, regulations, or government law.
Experience with Microsoft environments, server and desktop virtualization (including VMware or other platforms), backup and disaster recovery, Windows Server Active Directory, DNS, and DHCP.
Experience with Microsoft cloud offerings, including Azure and Office 365.
Strong oral and written communication skills, timely response and feedback, and ongoing updates to management and team members.
Goal-oriented, able to continually prioritize tasks, and able to work under pressure and meet deadlines.
Strong customer service skills.
Ability to communicate effectively in English.
Bachelor’s degree in computer science or information systems management plus at least 3 years of relevant experience, or at least 7 years of relevant experience.
Experience in enterprise system development and management (SDLC), end-user interaction, system analysis, project planning and management, problem identification and resolution, system testing, and implementation.
Experience leading small- to medium-sized non-recurring projects, operating system and application/hardware upgrades, and recurring maintenance support.

Responsibilities

Proactively monitor and manage internal and external network infrastructure.
Perform LAN, WAN, storage, and server build-out and administration tasks.
Support and expand wireless network infrastructure.
Deploy, support, and manage mobile devices across the plant and external locations.
Tune, monitor, and mitigate risks in desktop and server environments.
Develop and maintain documentation for network infrastructure and critical IT systems.
Maintain, support, troubleshoot, monitor, and resolve equipment problems locally and remotely.
Set up PCs, manage images, install applications, and troubleshoot PC software.
Monitor, repair, and plan improvements to factory network infrastructure and critical production support systems.
Support and manage hardware and software asset inventory.
Proactively manage, test, and apply computer and server upgrades and patches.
Plan, perform, and monitor backup and restore jobs to ensure completion and protect critical company data.
Identify system outages and ensure appropriate customer notifications are sent.
Provide on-call support as scheduled or required.
Implement, configure, and use tools that assist with provisioning client technologies.
Work with vendors to recommend enterprise client technology standards.
Participate in the after-hours support team and security incident response team.
May lead and direct the work of others.