IT & Operations Coordinator

Encon Heating & AC•Stratford, CT

1d•Onsite

About The Position

At ENCON Heating & A/C, we don’t just install and service HVAC systems—we build systems and processes that drive a high-performing operation. If you enjoy solving problems, working with data, and making a real impact on how a business operates—from the office to the field—this role is for you.

Requirements

Hands-on experience with Python, SQL, or similar — enough to build and maintain simple tools
Active AI tool user (ChatGPT, Claude, Copilot, etc.) — not just awareness, actual workflow integration
Sharp attention to detail — you catch the mismatch before it causes a problem
Clear communicator across technical and non-technical audiences
Self-directed — you can be handed a problem with no playbook and figure it out
Proficient in Excel; willing to learn Power BI
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

ServiceTitan or similar field service platform experience
Salesforce or CRM familiarity
Built internal tools, automations, or micro apps — side projects count
REST APIs, Power Automate, or Zapier exposure
Mobile device or IT asset administration experience

Responsibilities

Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff
Translate operational pain points into working prototypes — not decks, actual tools
Identify automation opportunities by spending time with each team
Document tools so non-technical staff can use and maintain them
System Reconciliation — identify mismatches and maintain data accuracy
Manage ServiceTitan users: onboarding, roles, permissions, and settings
Administer company cell phones — setup, assignments, and troubleshooting
Monitor and triage MSP helpdesk tickets — track open issues, follow up on resolution timelines, and escalate when needed
Support testing and rollout of system updates and integrations
Build and maintain Excel and Power BI reports for leadership
Validate and clean data across systems; document SOPs as they evolve
Work directly with dispatchers, techs, and managers on real-world workflow problems