IT & Operations Coordinator

Encon Heating & ACStratford, CT
Onsite

About The Position

At ENCON Heating & A/C, we don’t just install and service HVAC systems—we build systems and processes that drive a high-performing operation. If you enjoy solving problems, working with data, and making a real impact on how a business operates—from the office to the field—this role is for you.

Requirements

  • Hands-on experience with Python, SQL, or similar — enough to build and maintain simple tools
  • Active AI tool user (ChatGPT, Claude, Copilot, etc.) — not just awareness, actual workflow integration
  • Sharp attention to detail — you catch the mismatch before it causes a problem
  • Clear communicator across technical and non-technical audiences
  • Self-directed — you can be handed a problem with no playbook and figure it out
  • Proficient in Excel; willing to learn Power BI
  • Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

  • ServiceTitan or similar field service platform experience
  • Salesforce or CRM familiarity
  • Built internal tools, automations, or micro apps — side projects count
  • REST APIs, Power Automate, or Zapier exposure
  • Mobile device or IT asset administration experience

Responsibilities

  • Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff
  • Translate operational pain points into working prototypes — not decks, actual tools
  • Identify automation opportunities by spending time with each team
  • Document tools so non-technical staff can use and maintain them
  • System Reconciliation — identify mismatches and maintain data accuracy
  • Manage ServiceTitan users: onboarding, roles, permissions, and settings
  • Administer company cell phones — setup, assignments, and troubleshooting
  • Monitor and triage MSP helpdesk tickets — track open issues, follow up on resolution timelines, and escalate when needed
  • Support testing and rollout of system updates and integrations
  • Build and maintain Excel and Power BI reports for leadership
  • Validate and clean data across systems; document SOPs as they evolve
  • Work directly with dispatchers, techs, and managers on real-world workflow problems

Benefits

  • quarterly discretionary bonuses
  • full benefits
  • PTO
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