IT & Operations Coordinator

Encon Heating & AC•Stratford, CT

1d•Onsite

About The Position

Join a Team That Runs on Data, Process, and Execution At ENCON Heating & A/C, we don’t just install and service HVAC systems—we build systems and processes that drive a high-performing operation. If you enjoy solving problems, working with data, and making a real impact on how a business operates—from the office to the field—this role is for you.

Requirements

Hands-on experience with Python, SQL, or similar — enough to build and maintain simple tools.
Active AI tool user (ChatGPT, Claude, Copilot, etc.) — not just awareness, actual workflow integration.
Sharp attention to detail — you catch the mismatch before it causes a problem.
Clear communicator across technical and non-technical audiences.
Self-directed — you can be handed a problem with no playbook and figure it out.
Proficient in Excel; willing to learn Power BI.
Employment/education will be verified.
Applicants must be currently authorized to work in the United States on a full-time basis.
Encon is a drug free workplace and requires post-offer pre-employment drug testing.

Nice To Haves

ServiceTitan or similar field service platform experience.
Salesforce or CRM familiarity.
Built internal tools, automations, or micro apps — side projects count.
REST APIs, Power Automate, or Zapier exposure.
Mobile device or IT asset administration experience.

Responsibilities

Build AI-Powered Micro Tools: Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff.
Translate operational pain points into working prototypes — not decks, actual tools.
Identify automation opportunities by spending time with each team.
Document tools so non-technical staff can use and maintain them.
Own Systems & Administration: System Reconciliation — identify mismatches and maintain data accuracy.
Manage ServiceTitan users: onboarding, roles, permissions, and settings.
Administer company cell phones — setup, assignments, and troubleshooting.
Monitor and triage MSP helpdesk tickets — track open issues, follow up on resolution timelines, and escalate when needed.
Support testing and rollout of system updates and integrations.
Reporting & Operations Support: Build and maintain Excel and Power BI reports for leadership.
Validate and clean data across systems; document SOPs as they evolve.
Work directly with dispatchers, techs, and managers on real-world workflow problems.