HR & IT Operations Coordinator

Blue Mountain Action Council•Walla Walla, WA

3d•Hybrid

About The Position

The HR & IT Operations Coordinator supports BMAC’s mission by providing high-quality HR administrative services and serving as the primary backup to the Senior Director of HR. This position also coordinates and responds to day-to-day internal IT operational needs in partnership with CleverPath IT, ensuring smooth communication between staff and the external IT provider. The role is a key contributor to organizational continuity, compliance, and employee experience, ensuring smooth HR and IT operations and access, accurate recordkeeping, compliant leave tracking, and efficient onboarding/offboarding.

Requirements

AA in human resources, business administration, information systems or a related field
Three (3) years of progressively responsible administrative experience in HR and/or IT
Spanish bilingual/bicultural strongly preferred.
Strong commitment to BMAC’s mission of building thriving communities and to our values: hope, integrity, compassion, collaboration and community.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations, including LGBTQ and people of color, as well as individuals of all ages and ability levels.
Ability to work and problem-solve independently as well as through a team approach to achieve objectives and assignments.
Excellent verbal, written, and multi-media communication skills.
Ability to manage multiple high-priority tasks at once and prioritize deadlines and needs effectively.
Proficient knowledge of computer operations with Windows environment and various software programs (particularly with Microsoft Office products—Outlook, SharePoint, Teams, etc.).
Experience with IT troubleshooting; able to diagnose and resolve hardware and software issues promptly, on their own or with the support of an IT provider.
Demonstrated ability to organize and implement complex projects.
Knowledge of employment-related laws and regulations.
Ability to have an understanding of all of BMAC’s programs.
Possess excellent relationship-building and customer service skills to cultivate trust with a diverse workforce.
Ability to maintain BMAC privacy policies, set appropriate boundaries, and exercise sound judgement.
Valid driver’s license by the time of hire with good driving record.
Must provide own vehicle for travel and must maintain current auto insurance. Mileage will be reimbursed according to the current IRS mileage rate.

Nice To Haves

SHRM or HRCI Certification preferred.

Responsibilities

Provide timely and professional support to staff for routine HR inquiries.
Maintain personnel files and HR records in compliance with federal, state, and organizational requirements.
Assist with recruitment administration, including job postings, applicant tracking, interview scheduling, reference checks, and hiring documentation.
Coordinate onboarding and offboarding processes, including support for orientation logistics, system access, and exit procedures.
In coordination with the Payroll Accountant, support benefit administration.
Track employee leaves, including FMLA, PFML, and military leave, and assist with reporting and recordkeeping.
Manage and audit employee data in the HRIS; generate standard reports as requested.
Manage training coordination through LMS, including tracking and compliance documentation.
Assists staff in dealing with benefit enrollment and questions.
Maintain HR calendars, checklists, and compliance documentation.
Cross-train and serve as operational back up to the Senior Director of HR during absences, escalating complex employee relations or compliance issues as appropriate.
Assist with HR projects, audits, and policy updates as assigned.
Support rollout of new initiatives and process improvements.
Coordinate IT access as part of employee onboarding and offboarding (email, systems, equipment) in accordance with established protocols.
Serve as primary organization liaison between staff and off-site IT provider, CleverPath IT, for basic troubleshooting, service requests, and ticket coordination.
Track and maintain IT inventory, including laptops, phones, printers, etc.
Support staff across multiple worksites with basic technology questions, ensuring consistent coordination with CleverPath IT.
Identify trends in staff support concerns that may require additional staff training or oversight.
Serve as the chair of the Technology Committee.
Assist with internal communications related to HR and IT processes, onboarding, benefits, and offboarding.
Participate in staff trainings, meetings, and cross-functional support activities.
Supports the work of BMAC staff committees as assigned.
Provide administrative support for the Safety Committee.
Serve as the staff liaison to the Social Events Committee.
Performs other related duties as assigned.