IT & Office Associate, UWS

Writopia Lab•New York, NY

30d•Onsite

About The Position

Writopia Lab is seeking a motivated all-rounder to join its operations team as an IT & Office Associate. This role involves supporting Writopia Lab's IT needs and ensuring the seamless operation of offices and workshop spaces on the Upper West Side and Brooklyn. The position requires hands-on support for the operations team, including proactive maintenance of office and lab spaces, IT support, packing and transporting supplies for overnight programs and events, and providing general support as needed.

Requirements

Ability to be flexible, proactive, creative, and collaborative in performing a broad range of responsibilities.
Passion and enthusiasm for Writopia Lab’s mission as a youth-centered educational organization.
Adept with technology, ability and willingness to quickly learn new IT systems.
Knowledge of Google Workspace.
Knowledge of Chromebook and Windows laptop repair and maintenance.
Ability to perform basic repairs, maintenance, and cleaning of office and workshop spaces.
At least two years of work experience in IT, facilities, or office support, preferably in a service-oriented organization.
Experience working in an IT helpdesk capacity preferred.
Experience working in office environments collaborating on processes and procedures to ensure smooth operations.
Valid driver’s license and comfort with driving in the New York metro area.
Familiarity with using basic power tools.
Experience performing tasks connected to maintenance of spaces (basic plumbing, light fixture maintenance, general repairs).

Responsibilities

Support and maintain Writopia Lab’s technical infrastructure including Wi-Fi network management, video security systems, and VoIP phone system.
Track the inventory, procurement, and maintenance of IT equipment, including approximately 500 educational Chromebooks.
Diagnose and resolve technical issues with internet connections, staff issued Windows laptops, Chromebooks, workstation compatibility, and printers.
Monitor for and resolve any potential issues with the automated Google account creation process; ensure Google accounts are created timely and accurately for all workshop participants and staff.
Serve as the first point of contact for day to day IT support for full time and part time staff, including providing tech support during writing workshops with children and teens.
Onboard new hires and rehires with basic tech needs.
Give staff and workshop participants’ permissions and access to technology platforms.
Monitor Google support chat and respond to real-time staff requests.
Set up IT equipment and provide IT support for the annual two-week sleepaway camp, WriCampia.
Serve as the feet on the ground first point of contact for day to day technology and office needs for full time and part time staff.
Work closely with the Operations, Media, and Programs Associate, supporting as directed.
Coordinate maintenance and repairs to the spaces, including performing minor repairs and basic cleaning.
Track and order office and workshop supplies.
Support workshop operations including helping with check-in and check-out, printing written work during workshop, providing last minute needs for workshops.
Employ a creative vision for making workshop spaces warm and welcoming.
Clean and ready workshop spaces on a daily basis, including stocking snack drawers, clearing spaces of debris, organizing education and office supplies, keeping computers charged, and cleaning and inspecting bathrooms.
Collect and distribute daily mail and packages delivered via USPS or other carrier; mail packages as needed.
Act as a primary point of contact in giving general assistance to employees, ensuring staff have the resources they need or escalating needs to manager.
Close the Upper West Side lab most days, including taking out garbage and checking all spaces before locking up.
Travel between the Upper West Side lab and Brooklyn and Westchester labs to transport supplies as needed (company minivan provided).
Support overnight programs including coordinating, packing, and transporting supplies.
Work on site at Writopia Lab’s two-week annual sleepaway camp.
Serve as a primary support for the Operations, Media, and Programs Associate in planning and carrying out operations before, during, and after camp.
Support the organization, inventory, packing, and transport of camp materials.
Coordinate with Program Managers to identify materials needed for camp.
Communicate closely with the Camp Directors to determine supplies to transport to camp.
Label and pack bins to transport.
Drive company or rental vehicle to and from Western Massachusetts to deliver supplies before and after camp.
While on site at camp: Act as a primary point of contact with the staff at Camp Danbee; escalate tasks or concerns to the Camp Directors as necessary.
Manage and carry out setting up events at camp, liaising with Camp Danbee staff.
Organize and distribute materials for workshops and activities.

Benefits

Medical Insurance (employer pays 98% of premium for primary plan, though other options are available)
Dental Insurance
Vision Insurance
Life Insurance
401K plan with employer match
Long-Term Disability Insurance
Employee Assistance Program, Life Care-offers resources for managing your legal and financial affairs, care for elders, care for children, wellness
Paid holidays, vacation, and sick days
Pre-tax Flexible Spending Account
Pre-tax Commuter Benefit Account
Voluntary Life Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Voluntary Short Term Disability Insurance
Accident Insurance
MetLife Legal Assistance