IT Associate

Alturas Analytics•Moscow, ID

20h•Onsite

About The Position

Alturas Analytics is hiring an on-site IT Associate in Moscow, Idaho, to support the technology and systems used throughout the company. The role provides hands-on experience deploying and maintaining computers, managing user accounts, troubleshooting technical issues, and helping ensure employees have the equipment and access they need. The IT Associate works alongside the IT team and supports personnel across the company, escalating issues to Systems Administrators or external services as appropriate. Alturas Analytics is a privately owned contract research organization providing bioanalytical services to pharmaceutical and biotechnology companies. The company describes its environment as collaborative and supportive, with a focus on quality, professional growth, and scientific research that advances the treatment and cure of disease. The starting salary is $52,000, depending on experience (DOE).

Requirements

Associate degree in Computer Science, Management Information Systems, or a related field; an equivalent combination of education and experience may qualify.
1–2 years of work experience in systems administration, IT help desk, or a related field.
Working knowledge of business Microsoft Windows and Office products.
Good understanding of user access and permissions in a business environment.
Good understanding of PC hardware, printers, switches, routers, cabling, and other network equipment.
Must be able to stand and work at counter heights of 36–40 inches for up to 8 hours per day.
Must be able to alternate sitting and standing for up to 8 hours per day.
Must be able to sit in front of a computer monitor for up to 8 hours per day.

Nice To Haves

Understanding of 21 CFR Part 11; the skill can also be acquired through on-the-job training.
Experience with MS server software products.
Familiarity with scripting languages, databases, and SQL.
Previous experience in a modern testing laboratory.

Responsibilities

Deploy new workstations using imaging technology and execute necessary validation plans; maintain the system inventory database.
Maintain workstation computer template images and related documentation.
Provide technical support to company personnel and escalate issues as needed.
Manage backup media, rotate routine backup media, troubleshoot backup issues, and escalate issues to Systems Administrators as needed.
Provision computer hardware peripherals and maintain the spare-parts inventory.
Provision new user accounts, manage user roles and permissions, and deactivate departing employees’ accounts as requested and approved.
Perform or assist with maintenance and upgrades to computer and network systems, including hardware, software, peripherals, and data archiving.
Manage printers, troubleshoot printing issues, and escalate issues to external services when needed.
Conduct initial IT training and account handover for new employees; maintain training handouts.
May lead server-room tours for client audits.
May help review and execute validation test scripts for computerized systems.
Perform other duties as needed or assigned.

Benefits

Health, dental, and vision insurance premiums paid in full for employees, with a portion of dependent coverage premiums paid.
PTO, paid sick time, and paid holidays.
Bonus program based on company-wide goals.
Safe Harbor 401(k) with an automatic 3% employer contribution and an additional 1% match option.
Health Savings Account (HSA) with company match and Flexible Spending Account (FSA) options, including Dependent Care.
Life insurance and short- and long-term disability at no cost to employees.
Employee Assistance Program focused on mental health.
Voluntary life, AD&D, critical illness, and accident insurance.
Work-life balance.
Continuous learning, professional development, and promotion opportunities; tuition reimbursement.
Wellness program, including a bike/walk-to-work incentive.
Charitable donation matching and paid time off for volunteering.
Monthly catered lunches, holiday celebrations, coffee, beverages, and snacks.