IT Associate

Alturas Analytics, Inc.•Moscow, ID

9h•Onsite

About The Position

Alturas Analytics is seeking an IT Associate to help keep its employees connected, equipped, and able to work. The role provides hands-on support for company technology and systems, including preparing computers and user accounts, troubleshooting technical issues, managing equipment and inventory, and assisting with system maintenance and upgrades. The IT Associate works alongside the IT team and supports personnel across the company. Alturas Analytics, Inc. is a privately owned contract research organization specializing in bioanalytical services for pharmaceutical and biotechnology companies worldwide. The company describes its culture as collaborative and supportive, with an emphasis on quality, professional growth, and meaningful scientific impact. This is an on-site position in Moscow, Idaho.

Requirements

Associate degree in Computer Science, Management Information System, or a related field.
1–2 years of work experience in systems administration, IT help desk, or a related field; an equivalent combination of education and experience may qualify.
Working knowledge of business-track Microsoft Windows and Office products.
Good understanding of user access and permissions in a business environment.
Good understanding of PC hardware, printers, switches, routers, cabling, and other network equipment.
Good understanding of 21 CFR Part 11; this skill can be acquired through on-the-job training.

Nice To Haves

Experience with MS server software products.
Familiarity with scripting languages, databases, and SQL.
Previous experience in a modern testing laboratory.

Responsibilities

Deploy new workstations using imaging technology, including executing required validation plans, and maintain the system inventory database.
Maintain workstation computer template images and associated documentation.
Provide technical support to company personnel and escalate issues as needed.
Manage backup media, rotate routine backup media, troubleshoot backup issues, and escalate issues to Systems Administrators as needed.
Provision computer hardware peripherals and maintain the spare-parts inventory.
Provision new user accounts, manage user roles and permissions, and deactivate departing users’ accounts when requested and approved.
Perform or assist with maintenance and upgrades of computer and network systems, including hardware, software, peripherals, and data archiving.
Manage printers, troubleshoot printing issues, and escalate to external services when needed.
Conduct initial IT training and account handover for new employees, and maintain training handouts.
Lead server room tours for client audits when needed.
Help review and execute validation test scripts for computerized systems.
Perform other duties as needed or assigned.

Benefits

Company-paid premiums for employee health, dental, and vision insurance, with a portion of dependent coverage premiums paid.
PTO, paid sick time, and paid holidays.
Bonus program based on company-wide goals.
Safe Harbor 401(k) with an automatic 3% employer contribution and an additional 1% match option.
Health Savings Account with company match and Flexible Spending Account options, including Dependent Care.
Life insurance and short- and long-term disability coverage at no cost to the employee.
Employee Assistance Programs focused on mental health.
Voluntary Life, AD&D, Critical Illness, and Accident insurance.
Tuition reimbursement.
Wellness program, including a bike/walk-to-work incentive.
Charitable donation matching and paid time off for volunteering.
Monthly catered lunches, holiday celebrations, coffee, beverages, and snacks.