IT Associate I

Relativity Space•Cape Canaveral, FL

12h•$27 - $40•Onsite

About The Position

Relativity Space is hiring an IT Associate I to provide frontline technical support for personnel at its Cape Canaveral launch site. The role supports the technology environment across Launch Complex 16, including the Launch Control Center, Horizontal Integration Facility, and launch pad. The IT team maintains infrastructure and secure, high-performance computing environments that support mission control, vehicle integration, and engineering field operations. The IT Associate I provides tier 1/2 hardware, software, and network support; prepares and deploys computers and mobile devices; assists with user account changes and onboarding; and tracks IT equipment. The position also troubleshoots common network, printer, audio/visual, and conferencing problems, documents issues and resolutions, and escalates complex cases to Systems or Network Administrators. The role requires on-site work at Cape Canaveral, Florida, the ability to move IT equipment, and the ability to obtain and maintain any required launch-facility access or security clearances. Relativity Space describes its environment as one emphasizing autonomy, ownership, impact, cross-team collaboration, creativity, and technical rigor. Compensation is determined by experience, qualifications, and other job-related factors. The listed hiring range is $26.80–$40.20 USD. The company also mentions competitive salary and equity, generous PTO and sick leave, parental leave, and an annual learning and development stipend.

Requirements

At least 1 year of experience in a help desk, desktop support, or IT support role; internships count.
Working knowledge of Windows and/or macOS operating systems.
Basic understanding of networking concepts, including Wi-Fi, Ethernet, VPN, and printers.
Experience supporting end-user hardware such as laptops, mobile devices, and peripherals.
Familiarity with ticketing systems such as Jira Service Management, ServiceNow, Zendesk, or similar.
Strong customer service orientation and clear communication skills.
Ability to lift or move IT equipment and work on-site at Cape Canaveral, Florida.
Must be able to obtain and maintain any required site access or security clearances for a launch facility.

Nice To Haves

Experience supporting IT in an aerospace, manufacturing, industrial, or launch-site environment.
Exposure to Active Directory or Azure AD (Entra ID) user management.
Familiarity with Mobile Device Management tools such as Jamf, Intune, or similar.
Basic scripting knowledge, such as PowerShell or Bash.
Relevant certifications such as CompTIA A+, Network+, or Security+.
Experience setting up and troubleshooting A/V or conferencing systems.
Familiarity with physical security systems common at secure launch facilities, such as badge access and CCTV.
Genuine interest in space, launch operations, or aerospace manufacturing.

Responsibilities

Provide tier 1/2 technical support for hardware, software, and network connectivity to site personnel.
Set up, image, and deploy laptops, desktops, and mobile devices.
Manage user account provisioning and deprovisioning, including onboarding and offboarding support.
Maintain IT asset inventory and track equipment across the Cape site.
Troubleshoot basic network, printer, A/V, and conferencing issues.
Escalate complex issues to Systems or Network Administrators as needed.
Document recurring issues and resolutions in the ticketing system.
Support IT needs for new-hire onboarding, office moves, and site events.