IT Network & Telecommunications Technician

Managem

4d•Onsite

About The Position

The IT Network & Telecommunications Technician provides Level 1 and Level 2 IT support across the site, covering offices, the plant, workshops, the laboratory, and the site camp. The role installs, configures, and maintains end-user equipment and supports the site’s local network, internet connection, meeting rooms, and videoconferencing. It also contributes to infrastructure expansion, maintains IT asset records, and coordinates with service providers, suppliers, and the central IT team. The position reports site IT activities to the International IT Manager and escalates recurring incidents and resource needs. It is site-based and requires frequent travel between site areas. Work on process equipment requires prior authorisation, and the role must maintain separation between office and industrial networks and comply with site health, safety, and environmental rules.

Requirements

Proficiency in Windows, Microsoft 365, and Active Directory.
Solid understanding of networking fundamentals, including TCP/IP, VLANs, Wi-Fi, routers, and switches.
Experience providing end-user support and managing incidents through a ticketing system.
Service-oriented approach and strong interpersonal skills when working with operators, technicians, and managers.
Attention to detail, responsiveness, and ability to prioritise under pressure.
Ability to work independently and as part of a team.
Fluency in French.
A two- or three-year post-secondary qualification in IT, systems and networking, or an equivalent qualification such as a BTS, DUT, or vocational bachelor’s degree.
Two to four years of experience in IT support or IT equipment maintenance.
Ability to travel frequently between site areas.

Nice To Haves

Basic knowledge of cybersecurity, backups, and virtualisation.
Familiarity with industrial environments, including OT and SCADA.
Basic English.
Experience in an industrial, mining, or multi-site environment.

Responsibilities

Provide Level 1 and Level 2 support for hardware, software, email, and user access, tracking incidents through to resolution across all site areas.
Install, configure, and maintain workstations, printers, phones, and peripherals.
Maintain the site’s local network and internet connection, including Wi-Fi, switches, cabling, and links between buildings.
Monitor network equipment and report drops in performance.
Help expand site IT infrastructure by adding access points and connecting new buildings.
Provide technical support for meeting rooms and videoconferencing.
Keep the IT asset inventory up to date and track warranties and software licences.
Maintain separation between office and industrial networks; work on process equipment only with prior authorisation.
Liaise with local service providers and suppliers regarding maintenance, telecommunications, and equipment purchases.
Report site IT activities to the International IT Manager and escalate recurring incidents and resource needs.
Work closely with the central IT team.
Comply with site health, safety, and environmental rules.