IT Network Technician

Kindred Healthcare•Hartsville, SC

About The Position

Under limited supervision and according to established procedures, the IT Network Technician supports the daily operations of the facility network and assists with its planning, development, implementation, and support. The role provides end-user assistance with hardware and applications, supports the network administrator, assists the HDIS as needed, and participates in an on-call rotation.

Requirements

High school diploma or equivalent, including equivalent education to completion of secondary school, or demonstrated ability to perform the essential functions of the role.
Critical thinking skills, decisive judgment, and ability to work with minimal supervision.
Ability to work in a stressful environment and take appropriate action.

Nice To Haves

Postsecondary certificate, diploma, or program completion; an associate's or bachelor's degree in IT or a related field is preferred.
One to three years of computer and software experience is preferred.

Responsibilities

Use advanced technical tools and capabilities related to network support.
Enter support requests into the tracking system and assign ticket numbers or other identifiers.
Interview customers to determine the nature and scope of issues and the appropriate response.
Diagnose, resolve, and close customer issues according to service guidelines.
Escalate issues to higher technical support or management when necessary.
Document and report customer inquiries about new or different functionality.
Provide end-user desktop training and perform minor hardware or peripheral repairs as appropriate.
Support mobile phones, configure desktop operating systems and servers, and manage account access, password resets, and user access privileges.
Work at the IT help desk as needed, providing timely and courteous service and diagnosing and resolving PC issues.
Install operating systems on PCs and servers, install standard software, and recommend hardware or software upgrades when necessary.
Support users with email and Microsoft Office issues and staff with printer issues.
Create users, groups, and authorities in Active Directory.
Work with coworkers on backup rotation and participate in the on-call rotation.
Support IP protocols and resolve IP issues.
Maintain backup and virus logs and monitor network resources daily.
Assign workstations to printers and unlock user accounts.
Follow safety plans, including body mechanics, universal precautions, and fall prevention.
Maintain an organized work area and clean desk.
Perform other duties as assigned.