Telecommunications Technician

Lumen Technologies • Tacoma, WA

7d • $16 - $43 • Onsite

About The Position

Lumen is hiring a full-time Telecommunications Technician focused on installation and maintenance in Tacoma, Washington. The role is responsible for cable repair and maintenance involving copper and fiber splicing, carrier systems, POTS and DSL services, buried-section repairs, and corrective work on aerial, buried, and underground plant. Installation duties include GPON, DSL, bonded DSL, and POTS services.

The technician installs, tests, troubleshoots, and repairs fiber and copper networks; installs residential and small-business telecommunication services; and works with wiring, terminals, and hardware at customer premises and network facilities. The position involves customer interactions, service-order and billing updates, coordination with testing personnel, and identifying potential additional service opportunities. Work is based in Tacoma and typically follows a Monday–Friday, 8:00 a.m.–4:30 p.m. schedule, with Saturday rotations and on-call duties. The role may also involve varying shifts, mandatory overtime, weekends, holidays, and out-of-town assignments.

This field position may require driving a company-provided vehicle, working at heights or in confined spaces, and performing strenuous outdoor work in varying weather. A valid state driver’s license and satisfactory driving record are required; a CDL and pole-climbing certification may be required. The position is union-represented. The stated pay range is $16.30–$43.09 per hour. Lumen describes its benefits package as including health, life, voluntary lifestyle benefits, and other wellbeing perks.

Requirements

• Valid state driver's license and satisfactory driving record.
• Ability to work varying shifts and hours, including possible mandatory overtime, weekends, and holidays.
• Ability to work out of town for varying lengths of time, if assigned.
• Ability to climb and work at elevations, including from ladders, poles, or lift trucks above 18 feet.
• Ability to work in confined spaces such as attics, crawl spaces, and utility holes.
• Ability to perform strenuous physical activities, including lifting or moving objects weighing over 75 pounds.
• Ability to work outdoors in varying weather conditions, including extreme cold or heat and inclement weather.
• May be required to comply with State and Federal Department of Transportation driver qualification regulations, including drug and alcohol testing.
• May be required to obtain a CDL.
• May be required to obtain pole-climbing certification.
• Must follow company safety policies and equipment weight-capacity requirements when working aloft.
• Ability to use or work with telecommunications testing equipment, including OTDR and T-Berd.
• Ability to read and interpret service orders, technical drawings, blueprints, diagrams, and maps.

Responsibilities

• Install, splice, and test fiber-optic and copper cables for projects, maintenance, and emergency repairs.
• Perform dark-fiber, reel, continuity, and conformance testing using equipment such as OTDR and T-Berd.
• Maintain, troubleshoot, and repair fiber and copper networks, locating and resolving faults to maintain service continuity.
• Install, configure, and enable residential and small-business services, including POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring, cabling, terminals, and hardware at customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps.
• Coordinate customer-line testing with test centers or designated personnel and document results according to company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and recommend appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify potential upsell or cross-sell opportunities during customer interactions.
• Follow safety protocols, company policies, and industry regulations while performing fieldwork and documenting activities.
• Repair and maintain copper and fiber cable, perform splicing and carrier-system maintenance, repair buried sections, and correct irregular conditions in aerial, buried, and underground plant.
• Install POTS, DSL, bonded DSL, and GPON services.

Benefits

• Comprehensive package featuring health, life, and voluntary lifestyle benefits, plus other perks supporting physical, mental, emotional, and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed