IT Network AND Telecommunications - Manager

State of Washington•Thurston County – Olympia, WA

3d•Hybrid

About The Position

The Network Operations Manager provides strategic leadership, governance, and operational oversight for DCYF’s enterprise network and telecommunications environment. The position ensures the ongoing availability, security, reliability, and performance of network infrastructure, telecommunications services, application delivery platforms, and related technologies supporting statewide operations. The manager leads the Network Services function and provides enterprise-level direction for network infrastructure, telecommunications, application delivery services, and network security operations. The role includes setting strategic priorities and standards, directing operational support and continuous improvement, overseeing infrastructure modernization, and advising leaders and stakeholders on network investments, risks, and opportunities. The position also leads workforce planning and development and supports enterprise network technologies such as application delivery controllers, routing and switching, wireless networking, next-generation firewalls, and network monitoring platforms. The position is located in Olympia, Washington, in Thurston County, with a flexible/hybrid work arrangement. The posted salary range is $104,304 to $140,268 annually. The recruitment closes November 18, 2026.

Requirements

Meet one of the following education and experience pathways: an equivalent combination of education and experience in Information Technology totaling 10 years; an associate degree or accredited vocational training program in IT or a related program plus 8 years of progressively complex IT experience; or a bachelor's degree in computer science, networking, information systems, or a related field plus 6 years of progressively complex IT experience.
Progressively complex IT experience may include consulting, analysis, design, programming, installation, or maintenance of software applications, hardware, telecommunications, or network infrastructure equipment.
Ability to take action to learn and grow and to take action to meet the needs of others.
Three years of experience leading, supervising, or managing network technical staff, projects, or enterprise technology services.
Two years of recent experience within the last five years managing or supporting enterprise network infrastructure and telecommunications services in a medium-to-large, multi-location organization.
Experience developing technology roadmaps, lifecycle management plans, infrastructure modernization initiatives, or technology investment recommendations.
Experience working with vendors, service providers, and business stakeholders to deliver technology solutions and network services.
Knowledge of network infrastructure technologies, telecommunications services, network security principles, application delivery services, and infrastructure monitoring tools.
Experience establishing operational standards, policies, procedures, or governance practices related to technology services.
Experience managing or supporting enterprise network infrastructure technologies, including application delivery controllers such as F5 or equivalent, enterprise routing and switching, wireless networking, next-generation firewalls, and network monitoring platforms.
Knowledge of emerging technologies, including artificial intelligence, automation, cloud networking, and intelligent IT operations (AIOps).

Nice To Haves

Professional certifications such as CCNA, CCNP, ITIL, CISSP, PMP, or equivalent.
Experience supporting government, healthcare, human services, or other highly regulated environments.
Experience managing enterprise network services in a large, geographically dispersed organization.

Responsibilities

Develop and implement strategic plans, roadmaps, and operational priorities for enterprise network and telecommunications services.
Establish service delivery standards, performance measures, policies, procedures, and governance practices.
Lead infrastructure modernization, lifecycle planning, and continuous improvement initiatives.
Evaluate emerging technologies and industry trends to support organizational objectives.
Advise leadership, stakeholders, and project teams on network-related investments, risks, and opportunities.
Direct the operation, administration, and continuous improvement of enterprise network infrastructure, telecommunications, application delivery services, and related technologies.
Ensure availability, reliability, performance, security, and resiliency of network services supporting statewide operations.
Oversee network monitoring, incident response, problem management, service restoration, and operational support.
Provide oversight and governance for network architecture, security controls, firewall operations, application delivery platforms, and supporting infrastructure technologies.
Establish performance expectations, accountability measures, and workforce priorities.
Coach and mentor staff and provide professional development opportunities.
Conduct performance evaluations and address employee performance issues.
Manage staffing resources, succession planning, and workforce development activities.
Identify opportunities to improve network operations through automation and AI technologies.
Manage and support enterprise network infrastructure technologies, including application delivery controllers, enterprise routing and switching, wireless networking, next-generation firewalls, and network monitoring platforms.